Bicester hotel

Excellent location, only a stone's throw from the Bicester Village car park. The hotel is basic and is in need of refurbishment e.g. its an over the bath shower with a curtain screen (not ideal if you have mobility issues), the grout was stained & the silicone was black in some areas, the pillows were hard. I've stayed in better Premier Inn's for less money but suspect this one is getting away with it due to it's location. Breakfast, if required, is served at the adjacent Brewers Fayre and was good but make sure you pre book as people who hadn't were being turned away.

Came to this hotel as we had broken down and the RAC could not fix in time for us to get home. They were paying for our stay and there was an issue with payment on the Premier Inn booking system. Syed was incredibly rude and unhelpful. We had the RAC speak to him to try and resolve it and he wouldn’t. They asked him to check for an email so they could send payment details directly and he put right said no. He shouted at us in front of other guests. Other guests were complaining about him too. Callum was incredibly helpful and helped us solve the issue. I felt bad for him as he was running around trying to pick up the slack Syed was causing by refusing to help people at all. The room was hot and stuffy and the air con barely worked.

This was a good quality premier inn. Everything felt new, clean and immaculate. The shower was fantastic- very powerful and hot. The bed was very comfy. There is a brewers restaurant next door which was quick and cheap before we headed out for an evening wedding. It’s also on a retail park and opposite Tesco. You do have to pay for parking - £4.50 for 24 hours. This was excellent value for money.

We chose a Premier Inn for an unplanned stop on a long journey. We picked this company because we have stayed at other Premier Inns and knew what to expect. We have found them to be reliably consistent. The staff were pleasant and helpful, the room was good, wifi is useful, shower was perfect - especially loved the plant based toiletries- and, as promised, we had a good night's sleep. Whenever we have stayed at a Premier Inn where breakfast is provided on the premises, it has always been lovely and the hot food has been hot. Sadly, at Bicester, breakfast is provided next door at The Brewers Fayre, where the waiting staff were surly and unhelpful, the cooked items were all cold and it was a disappointment. The absolutely best part of our stay was when we arrived: Syed on reception could not have been more helpful and kind. He definitely went above and beyond to make sure that we could get a room at the best price by booking on line, rather than at the desk. I was really exhausted and overwhelmed and he quickly worked out that I was finding booking via my mobile phone too stressful. He helped me log onto their wifi and assisted me with every step of the process, even actually doing it for me, when I was being particularly inept. He even sorted ou the car parking cost for us. He saved us £15. I'm grateful for that, but even more appreiative of Syed's kindness and care. I really couldn't thanked him enough.

Room was smelly, dirty the bed was uncomfortable and sounded broken. The bathroom had mould and practically brown ceiling from damp shower was a dribble shower curtain was stained. Room was hot and no working aircon Overall in brief very tired workout room in need of major renovations