Bicester hotel

A really well presented Premier Inn, I had a Premier Inn plus room and it was clean and quiet. As always great coffee machine. Staff very attentive, cheerful and helpful. I've met 4 of them, including the hotel manager, and they are all welcoming and happy to help. Special mention to night team that, due to my early bird tendency, he made a coffee for me . Thank you all for the lovely stay

I made a reservation on the 1st of July and paid everything in advance for a 3 nights stay I am beyond disappointed with your service: -since today,29th July, water has been coming out of the toilet, in room 28, all the floor around the bathroom. Sink is also floaded, water not coming out, being hard to use. In the morning of 29 th july, I informed reception, and no one came to fix until 6pm. I asked again, and I was told I need to move and went to room 33. -I just arrived from a night out, and the room 33 is not usable, being too hot, unbreathable, especially for my mom which is on medication, being cardiac, with a broken air co. My mom asked for a solution, no one came 2h to fix it and when I asked again I was asked again to move to room 28, as everything is full and there is no other option. As a result: I am staying in a room with water all around the toilet(pic attached). I am staying until 1 st of August, and am supposed to stay in a room in these conditions. It is unacceptable, disrespectful, causing me anxiety and changing rooms twice in 1 day, not being to sleep until 1pm currently.

Premier Inn is a great brand and always comfortable and clean with mostly great staff However, over the last few months I have stayed in a few different Premier Inns and the Aircon has not been working in all of them - I find it hard to believe that it takes 3-4 months to fix the air conditioning! Especially when I have a friend that works in one of the Hotels and has told me it is a higher management decision not to address the air conditioning to save money!! Unacceptable as the rooms are not cheap and you now have to pay for parking.

Location to Bicester village is great. However the air conditioning let it down, visiting on one of the hottest days of the year, the air conditioning was set to a minimum temperature of 19, you can’t open the windows, it was too hot. Evening meal and breakfast was okay nothing special. Room was spacious, bed comfortable, but unable to have a good sleep due to the heat.

Our Premier Plus room was nice … check in was easy & staff were friendly & really helpful. The room could have easily been better - stains on the carpet & the chair, toilet needed a really good scrub, desk chair was scruffy, walls were marked, outdoor entrance covered in fag ends & litter - it just felt very tired & unloved. We would absolutely stay again - location was perfect for Bicester Heritage & shopping village but didn’t feel like great value for money on a Saturday night !!