Banbury (M40, J11) hotel

Exceptional. Junior, molly, Brandon Made the whole experience very welcoming. Hence why we always return. True credit to the company, premier inn needs more people like this to boost the brand. Bery professional helpful and very friendly very approachable.

Easy and free car parking. I asked for a room with a bath and one was found for me. Cleanliness of the establishment. Excellent choice of good food for breakfast including berries, croissants, cooked breakfast buffet etc. There was a problem with the mixer switch in the bath, to select shower or tap. It was loose and came off. I had to fill the bath with water from the shower. This was in room 2. I reported immediately and staff attended and said they would change my room to no.19 for my second night. Next morning I had to clear all of my possessions into the car because 19 wasn't yet available. In the evening, I checked in again and was given room 2 again. Reception had no knowledge of my problem the previous evening and came into take a look. He found the mixer was still loose and came off in his hand. But adjusted to ensure I could fill the bath by the tap. So that worked, but it was a nuisance having to go through all of that.

Great parking, lovely room, very good breakfast, but when we arrived a bit early there was no staff around to welcome us, the self check in were out of order, when a young girl with ba brown ponytail came near the desk basically ignored us, we explained that we were early and asked if we could get a drink from the bar, had an attitude to serve us, could not be bothered, no conversation, could not pour a decent pint.....then after this we decided to go outside with the drinks, wow, what a disappointment, the patio , chairs and tables had not been cleaned for years?? And the parasols were ready for the dump ( nothing like the photos when booking ) but the welcoming staff later to book in at 3pm were excellent.

Stayed 3 nights while visiting friends and family. Location is great and the rooms are perfect, beds super comfortable and even though right next to motorway there is no noise, had great nights sleep. Room and bathroom spotless. Staff very friendly and extremely helpful, couldn't do enough for you. Wouldn't stay again purely for 1 reason and that's the restaurant. We ate there one night, booked for 7.45 and eventually got our mains around 8.45 to 9 and there was only about 4 other tables in. Not sure if we had been forgotten about or it was just very slow. Had a young child with us and I'd had a long drive so just wanted to get to bed. No offer to comp drinks. When the food arrived it was delicious. There was signs saying children eat free but even after asking the child's meal was on the bill (it was taken off) but I do wonder how many people knew about it. When we tried to book tables on other nights it was full until after 8.15 which is far too late to be eating, even though there were only a few tables taken. The only restaurant nearby is Miller and Carter, unfortunately out of our budget so the hotel are missing out massively by the restaurant not being up to speed. We had breakfast on our last morning and even after coming down at 9 there were no pastries. Cooked breakfast was nice and again staff very helpful.

Had another amazing stay at premier inn, the staff at this one are brilliant from the 1st day on the job Brandon who took care of our drinks, to the front of house and go too man if we had anything to ask for Junior and then Stuart the manager who helped his staff by filling in when needed and you could see he treated them with respect and got it back 10 fold. But junior was the star he was made for the job, everything he did he did with ease and a smile keep up the good work we will be back again the wilsons