Banbury (M40, J11) hotel

Disgusting dirty room smelt stale and damp, one set of towels when there were 2 people staying in the room, staff said they would put another set of towels in the room. This never happened Window catch was broken. Didn't get a good night's sleep, didn't get a full refund. Premier Inn good nights sleep guarantee not worth, the paper it's written on.

Hotel itself was fairly clean. However, on arrival we had no toilet roll in our room and noticed the bedding had holes in it. The worst part of our stay came with the restaurant. We decided to eat on site as we had a heavily pregnant woman in our party, were tired from the journey and the restaurant was practically empty (2-3 tables seated). We enquiring about a table for 2 we were met with attitude from one of the servers about not booking in advance. As mentioned the restaurant was practically empty so didn’t see that this would have been required. Once seated we were not made aware of any delays in service. Nearly an hour after ordering, our started still hadn’t arrived so we cancelled the order and had to seek food elsewhere. Breakfast time was no better as once we were in the restaurant the entire power for the hotel went out for 20 minutes. So now not only could we not have full access to the food and drink items we had already paid for but we were also unable to return to our room. These issues individually could have been overlooked but having all happen as whole in less that a 12 hour period is unacceptable, having limited staffing on a Saturday evening and Sunday morning seems to be a massive misjudgment by the management team. We will not be using this hotel again

We had food in the restaurant and the atmosphere was made by one of your employees Melody, she is absolutely fantastic and is a credit to Banbury premier inn. More staff like this and your premier inn would be even better.

The location for this hotel is good, and although it's next to the motorway the rooms are quiet. Parking is good, as long as you get there before all the work vans which fill the car park rapidly around 5pm. One or 2 of the staff members are great, the rest give the distinct impression that they really don't want to be there, and it's almost a chore if you ask for help. Breakfast is shocking, dishes aren't replenished despite only being halfway through the hours during which breakfast is available. Tables aren't kept up to date with cleanliness so you have a job to find an empty clean table during breakfast. The evening menu has improved, though the food preparation service is ridiculously slow. It can take an hour and a half to just get a main course. Same situation with the staff members, one or 2 shine, the others are dire. This is an incredibly expensive place to stay for what it is, and it doesn't offer value for money in any way shape or form. An accessible room was booked. The room was clean, and the bathroom has a walk in shower. That said, accessibility seems to have been a ticked box rather than a practical solution. Yes there are things in the bathroom, such as a frame near the toilet and a wet room type shower but that's it. It serves a purpose for its locality, but that would be the only thing I'd recommend it for.

The room was generally OK. It the carpet was absolutely filthy with stains all over and possible heavy dust build up at the edges. Possibly a lack of regular decent in depth cleaning. I dread to think about what under the bed! The food is of a very basic standard with much appearing from the microwave. Nothing is really fresh apart from salads. The quality of the breakfast offerings had fallen, poor pastries, soleless sliced bread more like sawdust…