Nottingham South hotel

We all know about premier inn and their approach, which is standardised and "does what it says on the tin". But special mention needs to be made about the staff when they perform above and beyond. Angelica at Nottingham south is just such a case, caring, empathetic and efficient in ensuring my father with mobility issues had a suitable room. Thank you Angelica it makes a big difference.

The receptionist, Karen could not have been more helpful. Due to the traffic noise in our first room Karen very kindly swapped rooms to a quieter location in the hotel.

Our room was the nearest to the road, even though the hotel wasn’t full nowhere near full. Due to the heat we had to keep the window open which made it difficult to sleep. All we had in the room was one fan to try and keep us cool. It didn’t work. We won’t be staying there again

From the wheelchair users perspective, as an addition to my husband’s review. We arrived here late afternoon to be told that there were ‘maintenance issues’ with the wheelchair accessible room and that the receptionist had phoned “all of the other people who had booked an accessible room to see if they still needed it” (from experience, this scenario was highly unlikely). We were told that it was “ok” because they’d managed to place us “in a downstairs room” as though that was the only criteria for a wheelchair accessible room! It There was no offer to try and find us an accessible room in another hotel or any other solution and as it was now late afternoon we hadn’t the time (or funds) to begin to do that ourselves . It appears that they thought that we’d merely accept the room offered. The receptionist couldn’t elaborate on what the so called ‘maintenance issues’ were and on checking with another member of staff at 7.30am the next day, that room was perfectly fine and booked for that day. It seems to me that the room had been double booked and we had been lied to. We had booked here for a family occasion in the area and having travelled for almost 5 hours, I was in need of a shower and change before going out. The shower was over the normal bath, entirely inaccessible to me (my wheelchair wouldn’t even fit into the bathroom) so I had to go without. Along with that, I couldn’t use the toilet without having to awkwardly transfer front on and then leave the door open when I relieved myself. My husband is not my carer, I’m an entirely independent person who just happens to use a wheelchair and I’m sure that many people wouldn’t be happy to use the toilet within full view of anyone else! Conveniently there wasn’t a manager on duty on either day to discuss this with.

I paid for a wheelchair accessible room 2 months before as my wife is a wheelchair user . Arrived at 4 pm to be told . We have been trying to phone you all day the room is not available so you will have to have a standard room . Standard room do not have grab handles movable shower heads or lowered bath or wet rooms . So my wife was unable to have a shower . Manager had cleared off reception thought that by offering free breakfast that would appease the situation. I had already booked free breakfast so that was a waste of time . Its not the money which is reasonable but it is the lack of knowledge what a wheelchair user needs in a bathroom. We were told the accessible room was out of order but I doubt this was the case and someone had messed up . Oh and the alarm went off twice at 11 and 11.15 .