Nottingham City Centre (Goldsmith Street) hotel

This is one of the 'nasty' premier inns which is an old building that has been repurposed. The rooms are crying out for refurbishment. Their is no air con here and when it was 30 plus outside the room was 28 degrees. The walks / floor are paper thin here too. Not a nice Premier Inn but Jake on reception was really helpful

Very very disappointed. Receptionist who greeted us was not friendly and had an attitude, she was also the barmaid who refused to serve the cocktails they had advertised and very rudely shouted no cocktails today, then proceeded to sit behind a partition and crunch through crisps. I have found the customer service really poor. I usually use Premier Inns but feel I need to write this review as I was so disappointed. There was no Aircon, which I thought was a standard nowadays, the window opened 2 inches and we had a room fan. It was very hot and uncomfortable. There were loud roadworks until very late, early in the morning too. I couldn't believe we had paid for such a poor experience. Car parking was £25 a day, the breakfast was OK. But the staff on one morning were using the hot food area as a staff room and I felt like I was intruding going in to get food, as they were stood about talking and messing around. I worked in hospitality years ago and it was all about the customers experience. This hotel felt like I shouldn't of been there

Our stay was not pre-booked and we walked in to ask for a room, reasonably priced at £59 but disappointed with the overall experience. Firstly parking is a nightmare as the area at the rear of the hotel is owned by a seperate company that have cctv in operation. You have 20 minutes to park check in and upload before you are liable to pay charges, bit of rush really to get everything done. Receptionist helpful and organised our room. Parking can be booked with there code but didn't suit as we were walk in clients, best place to park was on the hill near the hotel free from 10pm to 8am the next morning, otherwide £3 per hour. Room was ok, bed average but all other facilities acceptable. Its not really a Premier experience and more could be done to make sure someone is on reception, the hotel was a little understaffed. Checked out no one again on reception, rang the bell no one came. Left the key card and continued our journey. Its average at best as a rating.

Very clean and easy experience, staff were nice as was their service. Plenty of vegetarian options in the breakfast but a short walk into the centre if you wanted to eat somewhere else.

Well situated for all things central, price was great,loved the option of early check in and later check out , nice room, comfy bed , will Def use again