Nottingham City Centre (Goldsmith Street) hotel

Brilliant stay. Will definitely stay again considering it was hot the hotel did what it could to keep us cool with free water and sheets in the room. Fantastic breakfast and dinner

We stayed in a twin room (119) for one night (10/11.05.25) for the purpose of meeting friends for a night out in the city. The room was below standard as listed. pubic hair x2 in bath. Main bed crumbs on sheets. Metal Window frame degrading in structure and struggled to close. rattling when fully closed didn't prevent excessive noise throughout night with window fully closed. Conversations could be heard clearly from other rooms/staff. Noise from guest directly above and adjacent rooms banging doors before 6am on a Sunday morning. Overall broken sleep! Breakfast - 0930-0955hrs One staff member young girl in Costa leant across counter playing on her mobile phone, ignoring guests which looked very unprofessional. In queue for breakfast almost 10 minutes constant theme for us and other guest. No staff to be seen anywhere in restaurant, Another guest went looking for staff and a blonde woman appeared. No organisation with seating of guests. Dirty tables left all over the restaurant, poor hygiene principles. Lack of sufficient cutlery no forks and only one knife. Previous guest crockery/cutlery and wasted food just left not cleared this took a further 10 minutes to be removed on our table. Male manager asked if we’d finished when I had just sat down with cooked breakfast and a full plate of food. I asked for table to be cleaned and debris removed with more cutlery although this never arrived allowing my food to get cold. Our table was not wiped clean and remained dirty throughout our breakfast, seemed to be overlooked. Food selection was average with poor choice often depleted, fried or scrambled eggs (what was left). Sides were not cleaned down….this is basic hygiene. Coffee machine only 1 of 2 working causing huge queue and no organising of guests. Certainly not worth £10.99 each for breakfast. Then three staff seen but no direction or organisation from male manager in charge, very poor. Reception - went to mention list of issues again straight after breakfast, no staff present at all! This was at 0956hrsprime checkout time. I have always been an keen advocate of Premier Inn, regularly using and recommending to friends and colleagues as the ‘go to place’ in any UK city. This has been the worst hotel I have stayed in for a number of years, the charge of £150 for our stay was extortionate and the quality of the place / staffing levels and lack of basic hygiene were far below acceptable standards. Management declined to reply to emails, avoid this place it’s run by muppets! .

The hotel was good! Staff are very friendly and it's in the perfect location to see the city. We did have a issue with room 115, that wasn't resolved. This room was right by a ventilation fan of sorts that was on thought out the entire night. This affected our sleeping and wasn't rectified on the night. The fan was louder than the TV meaning we couldn't watch it at all, especially due to the heat meaning we needed the window open to keep the air flowing. Speaking with staff to try to resolve this issue they informed us that this is a known issue and reported multiple times.. I think this is awful that this is known and has affected others and will continue to affect others. My previous stays to this hotel has been perfect but this has changed my mind on booking there again.

We were put in a room that had a big air-vent in the corridor switch was very loud. I went to reception as it was way too noisy. They said they only had one room left so they moved us. This room had a big air vent outside the window which was really noisy even with the windows shut. It was awful we were here for two night and slept very little it completely ruined our break away. With the windows shut it was ridiculously hot. No aircon was not good.

Stayed here from 11 July to 13 July. Hotel clean but one of our rooms far too hot. I think it was to do with the side this room was facing. Exceptional staff at breakfast and in the restaurant at night. Nothing was too much trouble for them. On 12 July Jackie and Nicola at breakfast were very friendly and welcoming and the service was excellent. On 13 July the man who was on duty for breakfast was also very friendly and welcoming even though he was exceedingly busy. Would recommend this hotel