Nottingham City Centre (Chapel Bar) hotel

We just had an overnight stay here and found it all perfectly fine. Welcoming staff, very good location a short walk the main shopping area and plenty of bars and restaurants very close by. Currently there are some works going on right outside, but we didn’t hear any noise this morning, even though I was up and about from just before 8am. Our room was on the first floor, so we didn’t bother using the lifts. The corridors all looked clean and tidy, our room was also very clean and tidy. Very comfortable bed, tea supplies, just two tea bags but plenty more available in reception. We used the spare pillows and we both slept very well. We parked at the NCP car park about 5 minutes walk away and paid £10.95 when using their app. We agreed that we would stay here again should we have reason to visit Nottingham in the future.

A regular visitor to chapel bar Nottingham ,everything is so lovely .I stay there on occasions when I need to rest and recharge after working and looking after my elderly parent.I wouldn't wish to go anywhere else.

Let’s start with the positives: Shannon and her colleagues were an absolute delight — friendly, professional, and determined to help. Shannon, in particular, went above and beyond. She remained cheerful and proactive, even as everything fell apart around her. The only reason this stay wasn’t a total disaster. Now the negatives: Premier Inn has somehow managed to design one of the worst hotels I’ve ever stayed in — narrowly beating a run-down Etap in France. Check-in was frustrating: both self-service machines were broken. Thankfully, Shannon was there to assist and make the process bearable. Room conditions? Awful. No airflow — the windows don’t open, so stale (and worse) smells linger. Especially if the past guest was pungent! The only ventilation comes from an aircon unit that turns off every 30 minutes and resets to 26°C. Additionally its forced into Eco mode ... so might as well be turned off. Result? Warm, stuffy, stale-smelling air, and a bathroom with no proper vent. Shannon actually built us a fan, which helped a bit. Cleanliness was poor. There were open bottles of water and other items left in the fridge from a previous guest. Shower seals were mouldy and clearly overdue for replacement. Again, not the reception teams fault — just poor housekeeping and maintenance. Then the main event: Premier Inn - Thunderdome Escape room! No power No water At 2:30 AM, a loud pop, enough to wake me... then complete darkness, no phone charging, everything off. By 5–6 AM, even the emergency lighting had failed, leaving the hotel in an oddly smoky, pitch-black conditions. See the picture below! No water meant no flushing toilets or hygiene tasks could be done. Staff handed out bottled water and stayed calm and helpful — the only functional part of the experience. Breakfast? The restaurant was closed to check stock. I later heard they brought in fresh supplies to reopen, but it was too late — my partner and I had already left to find food elsewhere. And to top it all off? A fire alarm evacuation Sunday morning. Just what we needed after a night with no sleep and no breakfast. Summary: A deeply uncomfortable and chaotic stay, plagued by poor room conditions, hygiene issues, and a complete infrastructure failure. The building is not fit for guests. Only the staff — especially Shannon — kept things from completely falling apart.

Stayed here on Friday night room looked dirty needs refurbishing then at 3.30am the aircon went off no windows that open so room was red hot, awake all night tried have shower at 6am so could leave but no running water, terrible night, never use a premier inn again,

Really poor experience overall. Disinterested untidy staff members, missing bedding for the third bed, single bath towel provided for three guests. Room and communal areas generally tired looking.