Newark hotel

No value for money. Located conveniently close to Kelham Hall where the wedding was taking place. We had to ask for another towel as only one was provided. Room was not cleaned even asfter making a request as required by their policy, only the bed was made.

Our room remained over 30°C throughout our stay during temperatures of 30–35°C. We raised this with reception immediately after checking in and specifically asked if there were any air-conditioned rooms available but were told there were none. We were not informed that the hotel had two buildings with different facilities Staff said “None of their rooms had air con” I was travelling with my partner, and had I known there were buildings with different facilities, I would have requested an air-conditioned room. There is no indication during the booking process that some rooms have air conditioning and others do not. The extreme heat made it very difficult to sleep, and after only a few hours’ sleep I became unwell. The room had two small fans, but no complimentary bottled water or fridge to keep drinks cool. I am also disappointed that, despite raising the issue immediately and providing evidence of the room temperature, no goodwill gesture or compensation has been offered. I do not feel the experience reflected the standard I expect from Premier Inn. Won’t be returning.

Very efficient service and thoroughly enjoyable

Excellent hotel with good transport links. Great staff. Abbey and Jane were super helpful and knowledgeable and nothing was to much trouble for them, made to feel very welcome.

Arrived in a state of panic having got lost on the road and being almost out of charge in my car. Tracy was so helpful and kind. Just the person you need in a crisis. She helped me with the car snd nothing was too much trouble. Absolutely great service. Thank you.