Alnwick hotel

Hotel was clean and functional, however, on a 3 night weekend stay there was no housekeeping, unless you requested it by a certain time the day before. Location was good just outside of Alnwick, good travel links with the A1. Food was somewhat disappointing, we paid for breakfast and dinner. Full hotel but offered a limited menu. Breakfast was good. Clearly understaffed, some of which lacked communication skills. As an example we were not initially told about upgrades and my husband had the steak and although was told it was extra was not told when or where to pay for it. We finished our meal and went back to our room, 5 minutes later there was a knock at the door and the waitress telling us that we hadn’t paid for the upgrade to the steak meal. Husband went down to pay for it and was then told he had to pay extra for his beer. Next evening we were given a sheet with all the upgrades on it, On Saturday night me and my husband ordered at the same time, his starter arrived and almost at the end of his meal I had to ask where mine was, On Sunday night we went down to dinner but wasn’t on their booking sheet. Most of the staff were very busy but pleasant. Good venue but you just have to take things as they come,

Hotel in a good location close to A1 and Alnwick and local shops, hotel room was functioning and had everything we needed, had the meal deal but wasn’t fully explained on arrival, food was ok but service was slow seems to be a bit understaffed.

This is one of the new style with a "Thyme" restaurant which PI seem to want to have everywhere. Arrived around 1700 to be told that they they were not serving dinner except for those who had pre-booked. Manager hadn't known about it until a couple of hours before. There was also a notice (not new) to this effect. Anyway we got free breakfast next morning as compensation. Free? They should have been paying us to eat it! We had to wait for a cook to turn up and cook bacon and eggs. The sausages were among the worst we've ever had, the bacon tasteless. The bread for the toast very low quality, croissants crusty and heavy, pain au chocolat ... painful. Other guests were in agreement. You have to ask for the room to be serviced. Incidentally they don't know how to put a flat sheet on the bed and if there are two of you then you need to ask for extra towels, evidently they don't know two guests are arriving despite that being on the booking. We had an accessible plus room and that was OK but the drain cover in the shower was loose and the shower head maximum height too low to stand under - other than that good for disabled apart from a very low bed. Specification as advertised. On the second evening, "due to unforseen circumstances" no evening meal (same notice as the night before). Actually that no longer mattered, we had found a good "elsewhere" and after that breakfast wouldn't have wanted to sample the evening meal. The second morning we went elsewhere for breakfast. And the kicker? The prices had doubled for half the quality.

This was our first stay having booked for 3 nights. It’s a nice modern hotel with plenty of secure parking which requires registration validation at reception. We stayed in a comfortable room on the first floor with air con and the typical Premier Inn style. Breakfast was well organised, fresh and plenty of tables for guests to use. We didn’t use the bar or restaurant for evening meal so cannot comment but they do have a tv as people were watching the World Cup. The location of the hotel is only a short drive into Alnwick town although it is sited in a tired looking industrial estate. We were impressed overall and had an enjoyable stay.

the restaurant was closed for dinner when we arrived but nobody told us. there were just a list of places on pieces of paper on the bar. The bed was so creaky if you moved a slight amount it made a horrible noise and the mattress was so uncomfortable. We ended up leaving after 1 night in a great deal if pain.