Wellingborough hotel

I am writing to formally complain about the unacceptable service I received during my recent stay at your Wellingborough hotel. While the hotel accommodation itself was satisfactory, our experience at breakfast the following morning was extremely poor and ruined what had otherwise been a decent stay. When we entered the breakfast area, we were greeted by a member of staff who was immediately miserable, unfriendly and unwelcoming — there was no warmth or basic politeness at all. After sitting down, I ordered scrambled egg on toast with mushrooms; my friend ordered a full English breakfast. We waited for 30 minutes with no sign of our food. When I asked where our order was, it became clear it hadn’t even been cooked or prepared. When the food eventually arrived, my order was wrong: I was served scrambled egg without any toast at all. I explained I had specifically ordered scrambled egg on toast and asked for the missing toast. The waitress’s response was shocking — she told me I would have to go and get it myself. Throughout this whole interaction, she remained rude, ignorant and unhelpful, with no apology for the long wait or the incorrect order. Her attitude was unprofessional, unpleasant and completely below the standard I expect from Premier Inn. This level of service is not acceptable. I am very disappointed and would like you to investigate this incident, and confirm what steps you will take to ensure other guests do not receive this kind of treatment. I look forward to your prompt response. Yours sincerely, Louise

I checked into my hotel, and the staff were kind enough to change my room since my last experience wasn't so good. I went down for dinner, and Raz was, as always, a brilliant waiter. He made sure I was seated comfortably in a cool area, which I appreciated since the restaurant doesn't have AC. My meal came out on time. The fish and chips were good, but the chicken wings were still a fail it tasted like the chef dried them out in the sun before he fried them!

Over night for a wedding and although it looks a bit bleak the staff more than make up for it. Top notch friendly service, spotless rooms and fab breakfast.

I want to take this opportunity to say a big thank you to 2 of the staff members at the restaurant of Premier Inn Wellingborough. They are Kacper and Valentina. During the Waendel Walking Festival weekend, both the hotel and restaurants are so busy with hikers coming from all over the world. The restaurant is absolutely manic but both Kacper and Valentina are so patient, polite and helpful. They are working extremely hard to serve the diners. I am so grateful for their support. Thank you so much.

Had a wonderful stay. Had a small issue with my bath tub but it was promptly fixed so that is definitely a plus. The restaurant right in front of the hotel is GREAT and the staff there is amazing and kind. I’ve had the pleasure of being served by Andreea and Valentina, they are great!