Northampton West (Harpole) hotel

Stayed for a visit to family. Great location off the motorway. Staff are very friendly nice to have such a positive welcome after a long journey. rooms clean & smelling fresh. Lots of restaurant recommendations given by the staff which was very helpful.

No restaurant but no problem. Small room but again no issues. It was clean and convenient for what we needed. Happily stay again

Thank you to the receptionist who was on duty Tuesday 20th October. She made coffee for us and was very helpful & pleasant.

We asked to re locate to this hotel in Northampton West from Ashford North (which we stayed at on the way and was great) due to tunnel times being too early, we had to change and also had to pay extra for the privilege from £69 to £91 we were given our room too far from reception, we had fishing stuff in the van so couldn't leave it, so we asked for a closer room we got room 16 (lady on reception was lovely) which was straight along the corridor through a service door turn left first room brilliant, room was smaller than the family room we originally booked because of the gear, but it was fine, we managed the room was very tired looking the plastic on the desk was peeling and was sticking out but hard to touch so you could easily scratch yourself or a kid definitely could have really hurt themselves, it was on inspection shocking tiling dirty marks on painted walls, but we were too tired to bother after travelling from France since 10am that we just crashed, that is until someone walked through the service door right next to our room every 5 mins waking us up or stopping us from sleeping it banged not once but twice each time and kept us both awake on and off throughout the night so "No guaranteed good nights sleep" that they proudly shout about, so we packed up was going to tell reception but he was cleaning rooms and looked like he was rushing, so just thought do it when we get home, "BIG MISTAKE", they don't want anything to do with you or resolve it because they are available 24hrs and we didn't use it there and then if we had we would have had to move all our stuff in the middle of the night. That door shouldn't be banging all night long. So Ann from "Guest Relations Manager" was really sorry NOT but had no intention of resolving our complaint because we didn't moan in the middle of the night about the noise, this is disgusting we have used Premier Inn for every trip over the last 20yrs and this is the first time we have stayed in a bad one with all the restaurants going aswell its gonna suffer. Ann get on a new course for relations with customers as you have none.

Stayed here as great link from M1. Fantastic night sleep, no breakfast available at the moment but we were made aware of this and made provisions for this. Great location, just off the M1 which makes it a great stop over for longer journeys. Will definitely stay again