York North hotel

This hotel is a disgrace. Our room hadn’t been cleaned and there was bits of food all over the carpet and under the bed. The toilet was ‘stained’ and absolutely disgusting with no toilet paper available. Both my wife and myself felt we couldn’t sleep in the room due to the uncleanliness of it and we weren’t sure if the sheets were cleaned so could not sleep in the bed. There was only one member of staff in the whole building who informed us that the hotel was fully booked so we couldn’t change rooms and the nearest hotel available was over 20 miles away in Harrogate. This was unacceptable as we were looking forward to a weekend in York which was totally ruined and we ended up going home as customer service number was not available until after the weekend.

We booked this hotel for my wife’s 50th birthday trip to York. We arranged everything through the booking department and paid £135 for a Premier Plus room. However, on arrival we were given a standard room – and I mean very standard, the quality was poor and worth no more than £65. We complained several times, only to be told it was our mistake and that Plus rooms were unavailable due to refurbishment. Despite this, Premier Inn refused to refund even half the difference, insisting it was our fault. Be very careful when booking – double-check exactly what you’re paying for, or you could end up being misled as we were.

Awful. Shabby curtains falling off rail, blood stain on duvet., no cups in room, bed unmade. Filthy windows. Moved rooms twice. Have complained.

Lovely stay here. Had a premier plus room and was most impressed, much better than the one at Trentham Gardens. Whilst York was slightly smaller room the design was much better. The placing of the wardrobe by the window increased the day light into the room considerably and the air conditioned hotel was much quieter. Breakfast was well organised and served quickly, all fresh cooked. We’ve booked again in December and are looking forward to it.

Premiere Inn tends to have a reliable and decent basic fix out and service standard. This one falls short. The whole hotel is in need of refurb or the minimum significant maintenance. The room was tired looking, paint chipped, bathroom fixtures rusty and a fair bit of deep set dirt and mould. The furniture was scratched and worn out looking and lighting poor. The carpet was worn and musty. No air conditioning so it was boiling in the room overnight, a fan was provided which helped a little. Staff were friendly and helpful, can't fault the guys working there they were great, must be disheartening working in a hotel that is in great need of a refurb. The breakfast was good, cooked to order and a decent supply of other breakfast items to help yourself. Location was very good. The pub next door (The Dormouse) was very nice with excellent pub grub and friendly staff and a pleasant pub atmosphere. Very nice. There are a lot of decent walks and a walk into York if you have the legs for it. Overall a good stay but let down by the condition of the condition and worn out nature of the hotel.