York North hotel

We booked a twin room for 2 adults (not a couple) for £55 to visit York which was great value and worked out better for us than the city centre option. Premier Inn HQ sent us an email in error just before our stay saying maintenance work was happening so there would be no lift or air con. As both of our party had mobility issues we emailed and called to see if we could have a ground floor room if the lift wouldn't be working. They gave us a disabled ground floor twin room close to reception which was fantastic (the service and the room itself). Wet room shower with fold down chair attached to wall, roll under sink, plenty of space in the bathroom with support bars we found hugely helpful and red emergency cords. Plenty of space moving around the room, 2 single beds with a desk and a chair, also small bed side tables, a standing floor lamp, a large desk fan (it was a bit of a heatwave when we visited) and our window that faced the car park and pub next door opened 6 inches or so at the bottom (security locked to prevent wider opening). Good heavy curtains, tea and coffee supplies plentiful, only one towel in the room but a giant pile in the lobby and free to grab more. Standard small wardrobe and shelves with hair dryer and coat hooks, and power outlets and light switches everywhere. We had a key issue but the receptionist solved it quickly. Friendly helpful staff. Tons of leaflets for local attractions in the lobby and even a white board with useful local information including the local bus stops and park and ride! We had Googled this in advance but very helpful to have on a sign in reception. Local bus on main road just outside is a 5 min walk away, it's regular and only takes 10-15 mins to get into York centre or back. We booked the cooked breakfast including continental which is done on site next to reception, and it was pretty good, a few issues but mostly great if you order right. For example we ordered scrambled eggs and bacon with some sliced bread (intending to butter it) but the eggs came sitting on top of plain sliced bread which was too soggy to rescue. Smart option is to help yourself to as much as possible and just order the hot cooked non bread parts to be brought to you. I found all the hot food to be hot and fresh, cooked to order and pretty good. The small self service continental breakfast area includes a tea and coffee machine with plenty of PG tips varieties and coffee styles and they don't mind you taking a mug back to your room or outside to smoke. Croissants, pain au Chocolat, small blueberry muffins, American pancakes and English crumpets available with white and wholegrain seeded bread and a toaster and all manner of spreads and butter etc. A variety of cereal and milk and fruit juice and fresh fruit available. We had breakfast late at around 10 and had no problems but I can imagine at peak earlier times it might be a little slow due to their system of cooking and serving but there's loads of seating. I recommend it as good value - we had breakfast then skipped lunch and just had a snack (often a bit of fruit from the breakfast) during the day and then dinner. Plenty of outdoor private parking which is free if you enter your reg in the machine in reception (I only had to do this once for 3 days) shared with the pub next door which I cannot recommend enough for a drink or a meal. Nearest other amenities include a giant retail park an 8 min drive away that includes a massive Tesco Extra, fast food options and other shopping outlets. While exploring York for 3 days we did see the Premier Inn York Central and it has a lot of steps at the entrance and looked quite small and run down (and more expensive and no free parking which is why we booked this one). Found the hotel overall very clean and modern and didn't see anything dirty or broken etc during our 3 day stay.

The premier inn at York North was a huge disappointment. The room was cramped and gloomy. The bedside light didn't work (reported but not fixed) the window was covered in green algae on the outside and there was lots of rubbish on the flat roof directly outside the window. The toilet floor was sticky and smelled of stale urine and the shower cubicle was mouldy. The complimentary shower gel was empty so I had to ask reception for a new bottle. It was the worst premier inn I've stayed in. Even the reception staff looked bored and unimpressed. £370 for 3 nights thanks to their dynamic pricing. I've stayed in lots of Premier inn hotels and this has to be the worst.

Hotel is poorly positioned with limited public transport and far from any points of interest. My room had extensive mould in the bathroom including established mould on the bathroom door. When I told the receptionist he told me all of the rooms have mould. When I insisted the room was changed I was upgraded to a Premier plus room, which again had mould in the bathroom (albeit less) and had filthy floors. I didn't bother trying for another change to get a mould free room. The staff tried hard when I spoke to them and were attentive during breakfast and when queries were raised. But cleaning and maintainance standards were poor and the hotel is very inaccessible without a car. It is no surprise about the mould as there is no ventilation in the bathrooms and I can't see how the price is justified for dirty, mouldly and damp rooms. I would never stay here again.

Warm welcome upon arrival by the lovely receptionist. We booked a premier plus room which was really good. The air conditioning was a god send as it was a warm night & the fridge was fantastic for keeping our drinks cold. Breakfast on both mornings was amazing with plenty of choice. We enjoyed our stay that much that we will be booking again for a longer stay later in the year.

I filled in a supposed 'TripAdvisor' review on the Premier Inn website as part of customer feedback - it hasn't shown up, so I'm writing direct. Staff - polite. Check-in/Out - efficient. Breakfast - excellent. Location - easy to get to York centre by hop-on/off bus, but could walk it. Heating - controls were a maze and hard to understand. Bathroom - extractor fan didn't work. But lots of toilet paper. Walls - paper thin, so you could hear the gormless talk of other residents.