York North West hotel

Never before have I been made to wait to check in because the receptionist wanted to chat with her colleague. Then to be addressed as “you guys” I find disrespectful. The corridor looks like a laundry very poor compared to normal. Think I’d rather have gone straight back to the south than wasted my money here. Sad as I’ve always been a premier inn advocate

Awful shocking experience, staff were lazy, food in the evening and breakfast was terrible, slow service and unbearably hot rooms despite cool weather outside

Having used many premium inns over the years. This is the first time I have been disappointed. On arrival. This was my first experience of the new check in. There were two members staff sat at the desk, no welcome, no offer of assistance, the key cards only had one card in, you would think at check in they would ensure this was full. The beds had no quilts inside cover, reception was only able to find 1single and a double. Surely they should be a better supply incase of accidents.

This is the first time I’ve left a review to generalise a hotel chain decline but regretfully I have to say something. Over the past 25 years I have been a regular user of Premier Inns. They offered a standard that you could depend on, comfortable beds and a reasonable breakfast/meal and tariff. Since the pandemic Whitbread have changed their business model to remove daily room cleaning for residents staying for more than one night. Also the maintenance and general decoration repairs are not visible. This has lead me to complain and change rooms recently which is another first. Now the Whitebread restaurants that always delivered a decent breakfast and dinner have been closed, with much smaller dining areas being opened within the hotel main buildings in many cases. These offers a fraction of the original menu’s available. Such a shame that a highly successful company has sold out its loyal customers. Oh, and don’t scroll down for a response because they never responded to any Tripadvisor reviews. Says it all

Reception staff member was very rude, poor commincation skills and poor body language. Room was not cleaned despite being requested.