York North West hotel

Lovely stay as always at any Premier Inn. From check in to check out, sweet slumber and pristine bathroom. What more do you need?

It’s the first time at this particular place though we are regulars of Premier Inns. The staff were very helpful & friendly. The room seemed ok initially but we found tiny pinholes in the curtains & very frayed edges. The shower head would not move & the heating control on the tap had been put on upside down. The place had a general feeling of being run down, but I think we’d stay there again.

We checked in late (10.30ish), tired and slightly tipsy, so we decided to retire after unpacking. It wasn't until we had undressed for bed that we noticed there were no duvets, just a top sheet. As the room temperature seemed OK we decided not to get dressed again to get it sorted. There were times during the night when we were uncomfortable because of the cold, which led to a 'broken' sleep. The following morning we discovered the duvets stuffed under one of the beds, (hardly hygienic). I wonder if this happened when staff moved the beds 30cm apart for which we were charged £5 (twin fee). I found I couldn't fully close and lock the ground floor window and could only lock it 'almost' closed. Breakfast food good, but atmosphere hardly relaxing, being asked to sit next to a table of about a dozen loud family members, with young kids running around all over the place and one bouncing on the bench next to our seats. The queues were very long, not helped by the eternity it took for each cup of coffee the only machine in the place took to fill a cup. I chose this hotel because of its proximity to a function we attended, but I felt somewhat disappointed with my stay, as we paid what I thought was over the top for what we got. Perhaps I am spoilt as a Radisson Blu premium member in whose hotels we would normally stay.

Really good value for money coupled with welcoming and efficient staff made our short 4 night visits all the more enjoyable. I was impressed with the Premier Inn staff knowledge and their can-do attitude to be 'of service' and to provide help where needed and the Beefeater staff were great, nothing too much trouble, cleared and cleaned tables without having to be prompted and order taken correctly. All good all round! Marcus Harborne

Stayed for one night in a family and twin room. Staff were really nice and helpful. The hotel was clean and the beds comfortable - but it was ruined by the sweltering temperature of the rooms. No aircon and the fans didn’t help much either. Avoid if it’s summer.