York North West hotel

Location was ok for us, plenty of parking and some restaurants within walking distance. However the room was swelteringly warm (in October, despite no heating being on). Two fans were in the room already so I clearly wasn't the first to have this issue. The bed was also not nearly as comfortable as the usual Premier Inn beds - told they are standard so presumably it was older (My friend had a much nicer refurbished room with a lovely firm bed so perhaps I was unlucky). Staff were nice, breakfast was fine but no yoghurt which is usually standard. After emailing the manager I have been offered a partial refund which is appreciated.

Second staying at this hotel. A large carpark. Very convenient for access to the ringroad and the location of my appointment the following morning. The room was clean and tidy, with walk-in shower that my wife needs. Food and drink at the adjacent Beefeater pub is absolutely great. The sumptuous full English breakfast is marvelous. Very good value alkl round

My letter to the Hotel Re: OUR STAY WEEKEND 25TH – 29TH SEPTEMBER. I promised to send a letter to you about our stay and told the women on reception I would therefore I would appreciate you feeding back to them what I have said. I also spoke to the “maintenance/cleaning staff, so this applies to them also. The service we received was exemplary, courteous, and most professional, regardless of 6am or 10pm. The room was spotless, the beds and pillows too hard for me, but that is nothing. Would I recommend the place, 100% and will be doing so on trip advisor.

Booked night before stay to break a journey. It's in a good location to get into york . The staff at reception and the restaurant are excellent and can't be faulted. We opted for the dinner and breakfast deal and the meals were great. Plenty of breakfast choice and well laid out. The room allocated to us was Unfortunately in much need of updating and repairs. The TV had wires hanging loose down the wall and was a challenge to change channel or volume, clearly had issues . We couldn't adjust the room temperature as when we used the room thermostat (as instructed) there was a strong burning smell so of course switched it back immediately. We assumed just dust in the radiator, but didn't want to be responsible for the smoke alarms going off. The bathroom was dated and the shower looked grubby. I guess this hotel reviews will depend on what room you end up with . As mentioned the staff ,restaurant and were great , pity the room wasn't.

We checked in late (10.30ish), tired and slightly tipsy, so we decided to retire after unpacking. It wasn't until we had undressed for bed that we noticed there were no duvets, just a top sheet. As the room temperature seemed OK we decided not to get dressed again to get it sorted. There were times during the night when we were uncomfortable because of the cold, which led to a 'broken' sleep. The following morning we discovered the duvets stuffed under one of the beds without covers, (hardly hygienic). I wonder if this happened when staff moved the beds 30cm apart for which we were charged £5 (twin fee). I found I couldn't fully close and lock the ground floor window and could only lock it 'almost' closed. Breakfast food good, but being the last Sunday before schools went back, atmosphere hardly relaxing, being asked to sit next to a table of about a dozen loud family members, with young kids running around all over the place and one bouncing on the bench next to our seats. The queues were very long, not helped by the eternity it took for each cup of coffee the only machine in the place took to fill a cup. I chose this hotel because of its proximity to a function we attended, but I felt somewhat disappointed with my stay, as we paid what I thought was over the top for what we got.