York City Centre (Layerthorpe) hotel

We chose this as it was a newer Premier Inn and had stayed at the Blossom Street ones before. We were hugely disappointed from the get go, it did not feel new in the room. The chair was stained all over, there was a stain on the carpet. Hairs on the bed and only one hard pillow each, we usually get two each on the bed plus spares in a bag. There was one very tired looking scratchy bath towel and hand towel which were not very well presented, not the fluffy white ones we normally get with a Premier Inn. We found another bath towel folded on the bottom or the wardrob part but the surface was dusty so put us off using it. The door wouldn't lock so had to leave our belongings unattended until they sent someone to fix. Breakfast was lovely and probably the best cooked breakfast we have had at a Premier Inn, kitchen staff were welcoming and helpful. There were a lot of discarded plates and bowels due to dried old food on them, and we too had to soft through for clean ones. Overall disappointed as it is advertised as New but was by far the worst one we have stayed in. Location is good though

Is a modern hotel in a very central location, rooms are typical premier inn style and pretty basic but had everything you needed. Air conditioning was good, bed was comfortable and TV was of reasonable size. Room was quiet, shower is a in-bath type so not ideal but acceptable. Car is quite small and definitely not big enough for every guest to stay in so is a first come, first served arrangement. If you leave the car park you will likely lose your park

Second time staying and great again. Staff friendly and working hard but did seem there wasn't enough of them at busy times.

It is a premier inn and you pretty much get what you expect. Comfy beds and excellent pillows ( might buy myself some) clean rooms, decent showers. I had yoghurt, fruit and pancakes at breakfast so did not try the cooked breakfast. Spacious lounge area at the entrance. Very short walk into the city centre. Ideal for visiting York

Checked in and the the young lady couldn’t seem to work out between me paying some card and cash .. Howe we we got past that, went to restaurant at 6:15 (opens 6) and same girl said had I booked I said no, she said firstly 7 for a table, I said ok, then she said oh no can’t sorry it’ll be half 7 by this time I said well when you checked us in you didn’t ask us about dinner or mention the kitchen was short on staff so was angry by this time, I said well room service, she said no it’ll be same wait, then she said you could order in I said no, So we waited to half 7, no offer or mention of this at check in at all, very u professional. Cannot open a window in the room which wasn’t good for my mums breathing, air con but stay away from that for her