York City Centre (Layerthorpe) hotel

We usually have good experiences when staying at Premier Inn hotels, and there are certainly many positive things about this one as well. However, a few issues did bring down the overall experience this time – most notably the housekeeping. We stayed here for four nights, and after the second night we asked to have our room cleaned. We also hung the sign on our door saying “I’ve let the reception know that I want my room cleaned” on both of the days we requested service. Still, when we returned to the hotel later that afternoon, the room hadn’t been cleaned. We informed the reception and were given a couple of fresh towels. The following day, we came back to the room in the afternoon once again, and it still hadn’t been cleaned — despite the door sign being displayed. The receptionist then contacted the housekeeping team directly and managed to send someone over. Unfortunately, this meant we had to leave the room again while it was being cleaned. The staff at the reception were all very friendly and did an excellent job, so it’s clear that other factors were at play. At times, the hotel seemed somewhat understaffed, as there was often only one person working at the front desk who also had to manage the bar. We slept well and received great service from the reception team, but despite that, several factors unfortunately made this one of the less satisfying stays we’ve had at a Premier Inn during our trips to the UK.

Really great hotel - really clean, modern and well presented. Though there was a problem with the room cards that was out of the staffs control, they did their best to get us checked in a quickly as possible with minimal disruption which was great! Would definitely stay here again!

Thoroughly enjoyed our stay here. The staff were very polite and the room was super quite, we couldn't hear any noise from outside.

The hotel is situated a short walk from the historic city centre and was ideally situated for my visit. The staff were friendly and efficient; the room was clean and my only slight grumble is with the weight of the duvet, which I found too heavy. Breakfast was quite good. I had one evening meal there which was slightly disappointing with a few basics not available, such as rice (!) and some elements of the mixed grill not particularly well cooked. Overall, however, a pleasant stay, and I will certainly consider staying there for my next visit to York. I didn't see any evidence to support some of the more critical reviews that I have read about this place, so am happy to redress the balance on behalf of the staff, all of whom seemed to me to be doing a good job!

Booked a premier plus room for one night with breakfast, upon arrival used the toilets and no water ? Was then informed hotel has no water should be back on by 3:30pm Annoying as we was hot and sticky after being out all day couldn’t use the shower or even the toilet to flush. About 4pm water came back not powerful for the shower but manageable. Air con in the room is a bit of a joke, lowest is 19c and kept switching off without warning. Having to get up constantly waking up sweating to turn it back on, I suspect they’ve turned air con mode off and put heat mode on. Little annoying to be fair. Especially for a new hotel it’s constantly having issues. Room wasn’t clean dust everywhere Mould in the fridge. Toilet paper is so thin it hurts! Great location, staff do try their best but it’s clear they are understaffed and the hotel is struggling. I’ll consider the Radisson next time or maybe something else, such a shame! Oh parking don’t bother just park in Monk Bar car park a ten minute walk away as there is NO spaces at this hotel and when you are parked up the bays are so small! Premier inn have gone down in my estimation now sorry but the price doesn’t reflect quality service anymore