York City Centre (Layerthorpe) hotel

Communications from staff both pre arrival and during stay not up to a very good standard, indeed VERY POOR. Prior to arrival was contacted by the Laythorpe staff to ask if any problems, I mentioned that we wouldn't be arriving on the Tuesday and accepted that we loose that days stay payment. I did however ask that the room would be available straight away on the Wednesday. Told NO, after 15.00 only and when I queried this the person said they would pass me over to a colleague. Spoke to the colleague who agreed to phone me back. They never did and I made numerous return calls with no one answering. I brought this to the attention of the Duty Manager on arrival who made the excuse that they must have misplaced by return number. DM said she would look into the matter but didn't come back to me. On day two of our stay we requested our room to have its towels and bins emptied, this request was made at breakfast time. On return to Laythorpe later that day the requested tasks had not been performed. My wife therefore went to reception to make the request again. Returning in the evening the changes had not been made and my wife therefore went to reception and asked for replacement towels which she obtained. Someone later came to collect empty the bin. We stayed for 3 nights and the bins were not emptied on any of those days despite a request having been made. Communications at Laythorpe certainly need an appraisal.

Attending for business, I had work to do at the table before and after my meal. Staff member Paris was super kind, showing me how I was able to have an excellent priced meal deal. Her service during and after the meal was excellent, as was the food. I was also served by Samira, who I understood to be a manager, and likewise her service was just excellent. I made an error in that I forgot to order peppercorn sauce with my meal - Samira was super quick at rectifying that and my sauce was there in no time at all. I have stayed at a few Permier Inns in the past, and have had some great experiences, but this was by far the best. I will definitely come back to this Premier Inn again - including with my family - as I know that with friendly and professional service like this from staff like Samira and Paris, I will not be found wanting for much.

I would highly recommend the Premier Inn, we had an excellent stay here! The staff were very welcoming and friendly, nothing was too much trouble. The room was very spacious and clean, the beds and linens were very comfortable and extra pillows were in the room. The breakfast was really good, I custom ordered porridge and it was really lovely. I think it was the first hotel I've ever been in that the toaster browned the bread perfectly the first time! That made me laugh but also loved it as usually not browned enough then 2nd time burns it! I liked that the hotel was about 10 mins or less walk from the centre, we got our steps in and had some exercise getting there. I thoroughly enjoyed my stay here and would definitely return if visiting York again👍

Hotel great lovely and clean rooms But car park is abysmal not enough space for the capacity of the hotel not well thought out at all poor. I had to park my car in the nearby morrison car park it was cheaper than the car park at the hotel but i had to park my car in front of other cars so I could get my kids into the hotel check in then park the car!

Absolutely brilliant place to stay. Reception staff very helpful on checking in, the room was lovely and clean, beds comfortable and the shower was very refreshing. The onsite restaurant and restaurant staff were excellent when it came to managing several allergies throughout our large family and went above and beyond to ensure our meals were allergen free and that they were aware of who has the allergies to ensure a tip top allergy safe service. The only little things I'd suggest for future is when the room is booked for a family, to provide more cups / tea / coffee etc as there was only enough for 2 people in our room. We will certainly come back again!