York City (Blossom St South) hotel

I often stay at Premier Inns but I do feel from this experience that standards may be slipping. The lifts were out of order but we were warned about this before our stay which is fair enough. The self check in didn't work and despite being given a room number the key cards would not open the room door. When I went for help to reception, no one was there and the buzzer on the desk which said "call for assistance" was not working. I have to knock on a door that said staff only to get the required help. The aircon was not working in our room and we had to call reception about that. They couldn't fix it so we had to change rooms. In the morning we discovered there was only 1 bath towel in the room, another call to reception was required. Breakfast was ok apart from the mushrooms which were dry and shrivelled both mornings. The outside of the hotel needs a lick of paint and the broken notice board could do with being removed or replaced. A shame really. I will continue to use Premier Inns for now but if this continues to be the situation during stays I will consider going elsewhere.

We always stay here when we come to York. Excellent location, very close to the train station and only a short walk into the centre. The staff were lovely, unfortunately there weren't many of them so sometimes the wait at the was a little bit longer than we would have liked. A special mention for Phil who was friendly and professional.

Arrival was fine, room was lovely, view is as expected as you are on the street. Air con / heater kicking in at 5am wasn’t welcomed even though I’d turned that off at the wall before sleeping! After service hasn’t been great as I left an item there that has a tracker on it, it shows it still been there, magically the staff can not find it and they haven’t taken contact details or anything! When speaking on the phone to them they get the item wrong so it’s as if they don’t even know what they are looking for They won’t even let me send them the screen shot to show them the items location!

Food ok shocking service Fermented vinegar see picture waited over 30 minutes for drink and we had to ask again for them Food was good just really bad service Could possibly understand if it was busy.

Great location, only 5 minutes walk from the train station as well only 10 mins away from other tourist sites we visited. Staff were friendly and helpful. Our room was clean and had everything we would need. Bed and pillows were very comfortable. We had been notified by email a few times that the lift was out of order, wasn’t a big issue for us but can understand for those with mobility issues it may have been a struggle.