York City (Blossom St South) hotel

Much longer to walk to the Minster than they lead you to believe. There is never anyone at the front desk. You have to ring and ring a buzzer. It doesn't appear as if they have enoigh staff. The elevator has not been working for 8 weeks now... waiting on parts! Part of the room fee should have been refunded. My room is being used for storage, evidently. There are bags of linen sticking out from under my bed! And the hand soap and body wash were not filled.

WE stayed in this Premier Inn for 4 nights . We have stayed at many Premier Inns in UK but this was not one of our favourites. However the staff were all friendly and helpful. The main criticism was the cleanliness of the place. The dividing shelves in the restaurant had a good layer of dust on all of them. The plughole in our wash hand basin was partially blocked with other peoples stuff and despite asking for it to be unblocked it never happened. The bulb had gone on the bedside lamp and we asked if that could be replaced and it never happened. There was often bits of tissue on the landing corridor outside our room and the lift has been broken for some time. Attention to the finer details of a clean hotel would make a great difference to this hotel. Despite all that the food in the evening was good and the breakfast was ample. It was in a great situation to get to the station and an easy walk to all the main attractions in the city. although the hotel was on a busy main road our room was at the side of the hotel which was quiet. As always Premier Inn is good value for your money.

I accidentally booked us a night short at another motel and we were able to get a room here. We were pleasantly surprised at how nice it was! They informed us that their lift was broken and adjusted the room for one of our room who couldn’t do stairs to the main floor. Very nice place! The breakfast they serve in the hotel (not included) is very nice as well.

Pretty standard PI and what you'd expect for the price. But please, PLEASE can you get a bell or something for the dining room seating station? First evening I went to be seated for dinner and was stood around for about ten minutes with no staff around. I had to go and ask some poor lady in another part of the hotel for assistance, who went to see where everyone was, and was then told to deal with me. She did great, but it's not fair on her and not a great experience for your guests. Similar thing happened during breakfast; myself and a couple of other guests were stood around until a kitchen staff member happened to spot us and then went looking for someone.

Lift broken. Room down graded to standard as I couldnt manage stairs to the 3rd floor. No discount or complementary WiFi/breakfast offered. Asked for ultimate WiFi on arrival, can’t log into it. Air con doesn’t work. LOUD air con units outside the bedroom window so can’t leave it open. One tea bag to last 2 days. Grubby cups. The list is endless……