York City (Blossom St North) hotel

Good location near station, service poor, and there is no lift, after a long journey you must bring your heavy luggage up to 3rd floor and hope hotel staff to help…….😰

This is possibly the worst premier inn I've ever stayed in. We were originally.allocsted a room on the 3rd floor in the next that doesn't have a lift. On entering the room there was a strong smell of poo (not sure if it was drains or something else!). It was also freezing cold in the room. We went to reception and the lovely lady moved us to a ground floor room. Still in same building and that was much better. I must say that the cleaning wasn't to the normal standards I would normally expect at premier inn and also the rooms were quite run down. Good thing is it's location and 10 to 15.min walk into town Probably wouldn't stay again

The air conditioning sounded like it was a loud fish tank, the fan in the bathroom was very loud, the room was very poorly maintained. Not told we had to book a meal deal to get any dinner, so no food after 5 hour drive. Family room booked, not enough beds, and then no-one on the desk to give us a parking voucher when we left so now received a parking fine! Then when we try to call the hotel to sort out the parking situation, 5 minutes getting past the automated receptionist to no answer from anyone. Really not surprised as the staff were not helpful and everything was too much trouble. Awful experience, wouldn’t ever stay there again.

Room was fine, what you would expect. The corridors however were dark, dingy and dirty, our first impressions were that it seemed like some dodgy, seedy establishment. Thankfully the room was clean. Breakfast was poor, food items not well spaced, large queues. Food was not replaced when empty and this was frequent as only a few items were brought out at a time. Visitors had to look for staff and ask them if more food could be brought out as there was nothing left and this was early on, before the end of the breakfast period so not like people had left it to the last minute. What was available was of a very limited choice. I definitely would not recommend the breakfast, you will find much better value in town.

Firstly, receptionist when we arrived was fantastic, I do want to point that out. Very helpful in finding us parking for my son with a broken leg. That's where the good ended though. Went for a meal in the restaurant at around 8pm, food orders accepted until 8.45 but you wouldn't know it. Barely any visible staff. No glasses available behind the bar. Uninterested staff and the worst example of a vegan burger I've ever come across. Sent back but came back the same just more congealed, side of coleslaw was very dry cabbage and carrot. Beds were comfy but room was cold on arrival because windows open. Soon realised why. Awful damp smell. Stained furniture, broken, rusty lights and sticky carpet. Third bed in front of paper thin adjoining door with young children the other side running around and shrieking. Banging from upstairs. Reception overwhelmed because people complaining so just put up with it. Customer service didn't want to know even when previous similar reviews pointed out showing they already know and aren't resolving. Restaurant not their problem, speak to local team. Not considered a disrupted stay because had to deal with ourselves. Didn't even acknowledge the positives about their staff. Never had a Premier Inn stay like it. Nor a customer service experience.