York City (Blossom St North) hotel

A useful hotel to stay in when visiting York. Good sleep and a good breakfast. Been here a number of times over the years and have never been disappointed.

Matt who works behind the bar and in the restaurant was excellent. He was doing the work of 3 people in our opinion as it was under staffed. He was extremely professional, polite and attentive and deserves a staff award for the service he provided. Rooms ok but a bit tired looking as were the carpets in the communal areas. Location reasonably close to city centre shopping and food was very good.

My stay at this hotel was very disappointing. The self check-in machine didn’t work, and there were no staff available to help, which made for a frustrating arrival. The corridor leading to my room had a strong unpleasant smell, and the room itself was poorly maintained — a broken USB port by the bed, cobwebs on the ceiling and near the desk, and a cold, damp atmosphere that made the bedding feel clammy. The bathroom had black mould on the ceiling, and the bath soap dispenser had been filled with water. My towel was also ripped and full of holes. When I raised these issues with staff, I was told they were already aware but that “nothing could be done,” as management doesn’t invest in the northern hotels. Hearing that was very disappointing and summed up the overall lack of care. I wouldn’t recommend staying here until significant improvements are made to both the facilities and customer service.

Very tired premier inn, in desperate need of a refit. All fittings are rusty, carpets are well worn, and floor creak a lot!

Hotel standards in general have dipped drastically. We’ve stayed here a few years running now but something has gone drastically wrong this year. Fan in bathroom was incredibly noisy, clearly faulty, I like to leave a background light on at night but this was simply impossible because when the bathroom light was on, the fan was on. Didn’t get the promised good night’s sleep. Two men talking outside room opposite ours at 1.45am. In the end I had to get up and ask them to “keep it down” they continued their conversation for another 10 mins approx, just a little bit quieter. Obviously I know the hotel are not to blame for this but as you can imagine, this did not enhance our extremely disappointing experience. Outside of bath was dirty and scuffed, ceiling was literally covered in black mould. Pillowcase was mouldy. USB charging point was broken on one side of the bed. Corridor carpets were shabby and dirty. Whole place needs a facelift. Car park discount ticket for NCP car park didn’t work upon leaving. And the piece de resistance was the evening meal we’d pre paid for…….below is our experience…… We went to the restaurant at approx 7pm for our pre paid for meal and drink. Waited for someone to come and take our order, nobody came! Went to bar eventually to get order ourselves at 7.25pm. Husband came back with drinks then we proceeded to wait for our meals. We waited and waited (as did customers at another table) until eventually we went to enquire at the bar. Our meals were brought out to us at approx 8.20pm. Peas on husbands plate had definitely been around quite some time….looked disgusting and were inedible. My meal then arrived and was barely lukewarm, the fries were missing and when I asked about them the server said he’d go and get me a bowl of chips as if he was doing me a massive favour!!....I pointed out these were supposed to be served with the meal I’d chosen anyway!! Had to send my meal back as it was too cold to eat and that was it!!! No explanation, nothing. I sat and watched my husband eat his meal (at least the edible parts of it) and I sat with my bowl of fries!!! which I didn’t eat many of as I was assuming I would be getting a replacement meal brought to me!! 15 minutes passed during which time I was becoming more and more annoyed. Our evening meal was ruined. I went to reception and the young man was very polite and apologetic and said he would ring through to the sister hotel so they could arrange a refund, he couldn’t do it so off we went to the other side (North) where the two ladies at reception were also apologetic and put the refund through. When I enquired as to what would happen about our breakfast the next morning she very kindly said we would receive a complimentary breakfast which was the only saving grace really. I was concerned as to what breakfast would be like following this debacle but fortunately it was fine. But what a terrible experience that night and a ruined evening out for us. Oh and by the way, whilst I was having to sort out the refund at reception time was ticking by. My replacement meal never arrived in the 35 minutes all this took and no explanation nor apology, in fact no sign of the servers at all!!