Thirsk hotel

Really quiet hotel. Staff are incredibly friendly and helpful. I have visited many premier inns and staff are indifferent and uninterested in a lot of them. Not here! Great vibe. Thanks especially to Casey and to Megan. You deserve an award by the Company!

I do not recommend this hotel having stayed here in July and suffering from food poisoning we stayed on a breakfast and evening meal . I cannot fault the cleaning of the bedroom/bathroom always spotless. Whereas the dining room leaves a lot to be desired lack of staff sticky tables not cleaned sufficiently . Tables stacked high of dirty dishes not cleared away waiting for milk for break fast my poached eggs like bullits not trained how to make poached eggs obviously!!. No prepared fresh fruit in the bowl just waiting around for replenishment my partner reported my illness to the customer service department who surprisingly found no case to answer food very poor, we have stayed at many Premier inn and this is the worst hotel we have stayed in and we will never stay or recommend this hotel in Thirsk the standards have dropped significantly..

Despite paying for early check in and breakfast we were told that our rooms may not be ready for 11am as advertised. We needed access to the room early to get ready for a wedding. We were told that food would not be served in the restaurant until breakfast the next day so my children ate crisps for lunch (the wedding meal wasn’t until mid afternoon). We were woken at 5am by the room above us banging and what sounded like running and jumping around. This continued for 2 hours. My sister who was staying in another room was disturbed by staff entering her room without permission at around 7/8am. My 7 year old autistic son was asked if he had been mischievous (he had not) by a member of staff which led to a meltdown as he thought he had done something wrong. My 12 year old son was told he could not sit down at a table next to our family at breakfast as it was needed despite lots of tables being empty and barely any guests being around. He was ushered towards the sofas to eat. The experience and service was the worst ever received at a premier inn hotel having stayed at a fair few over the years. There were some members of staff who were friendly and helpful, but unfortunately a couple of staff ruined the experience completely.

Stayed for 3 nights in Premier Plus room. Room was standard fare but so unbearably hot and stuffy. No air con but also no ventilation. It was awful. We had one meal in the restaurant and all 4 meals were inedible. Not good, terrible presentation and all tasted bad or were tasteless. Good points were location and staff were cheery.

Exactly as described, with very pleasant staff and a good standard of facilities. The hotel was good value and the restaurant decent and well served.