Skipton North (Gargrave) hotel

We booked 4 rooms for a 4 night stopover.. Cost us over £1800+ including meal deals. Have used Premier inn many times over the years and have always found the brand to be very consistent in providing a good standard of both rooms, facilities & food… I personally have used PI both for leisure & business over many years and can honestly say this is the most sub standard establishment I have ever used What’s gone wrong at Gargrave, the place is an absolute shambles, the quality of service is appalling, the place needs a good shake up and full refurbishment. It appears the food service is very hit & miss, the bar service was minimal, The pub/bar area is half empty with all furnishings removed, it now resembles something better suited to a 3rd world country, the exterior and car park have definitely seen better days. Senior management from Premier Inn need to visit this place and experience for themselves how bad it is.. Food has been limited, on night 1 & 2, sorry no chicken, prawns, etc, etc.. We paid a supplement for a mixed grill, then when we questioned about the lack of chicken, were advised, sorry yeah we don’t have any chicken, no offer of a refund on the supplement though.. On our 3rd night, no chef so no food, we walked into the local village Fish & Chip shop.. luckily we are fit enough to do so.. Room servicing was non existent, apparently you have to request your room to be serviced for stays of more than one night, which we did… on return the only thing that had been done was one of the bins had been emptied and the tea bags restocked, we had one towel exchanged, but the bed had not been changed, or bathroom cleaned. The bathroom is covered in mould, the shower cubicle resembled a Petri dish with mouldy walls and every corner was black and gungey. Come on Premier Inn get your act together and get this place sorted. Premier Inn HQ will be hearing from me in the near future…

Car park flooded on arrival. No signs up .After 20 mins of being there all electrics went off in hotel and bar .Sat inside bar area with just emergency lights on for around 1hour .no offer of a free drink or sorry .it felt like faulty towers .

We turned up at 0640 on a Saturday and noticed they opened at 0700. Waiting at the front door, we could see staff waiting by the bar and signaled asking if they could let us wait inside as it was cold and very wet outdoor. Their reaction to us knocking at the door was to shake their head and walk off. At 0700, they opened the door and asked abruptly if we were guests of the hotel, we answered no. To this, we were bluntly told we couldn't eat there with no chance of persuasion otherwise. Although we didn't eat here, I wouldn't recommend it.

This hotel used to be nice but it’s gone really down hill. Black mold in bedroom and bathroom. Can’t open windows. Complained but nothing done. No chef so no food.

One of the worst Premier Inns I have used. The site is in dire need of refurbishment. Rooms: Based on our room (17) there are a lot of damp problems. This is probably down to the lack of forced air ventilation in the bathrooms. Although there are ventilation grilles, there is no airflow and given this is usually a shared thing down entire corridors, it's not something that is going to be unique to our room. The air con works as much as these usually do, but the state of the ceiling tiles in our room suggested that the condensate drain isn't actually connected to anything, which means that any success the aircon has in drying the air is completely negated by not getting rid of the water properly. Every day on our return in the evening, the bathroom mirror was still fogged from that mornings showers. Windows are not openable (because there is aircon) so no way of even ventilating condensation that way. Other than the dampness, the room seemed clean enough, but not spotless. Beds: As you would expect from a PI, the bed was extremely comfortable. Staff: We had no problems with the staff we had dealings with, and did not witness anyone else having obvious problems (including another couple being happily refunded for their meal deals as we checked out - more on the food later). Food/Drink: The Anchor Inn is a shadow of what it obviously used to be. Basically, do not rely on food here, and don't expect any atmosphere if you are in drinking. When visiting a pub/restaurant on a Saturday night, and there is just you and one other couple in the bar, and food service obviously long since closed, you know you are in somewhere that isn't worth visiting - not to mention calling time at about 8.45pm. The adjacent garden centre doesn't have a cafe. but for evening meals and drinking there are far, far better options in the town - the Old Swan & Mason's Arms pubs are about 0.6mile walks, and there is an exceedingly good Indian - The Bolywood Cottage - about 0.5mile walk away. Would recommend any of these way above the onsite offering. Car Park: Plentiful parking, with the restaurant being effectively closed the car park now seems generously sized for the hotel alone. Value: Not good. PI prices seem to have gone up a lot recently, and quite honestly for the quality of the offering here, the prices charged are well above what would be reasonable. Conclusion: Would not stay here again, not unless there is a lot of investment in refurbishing the hotel.