Skipton North (Gargrave) hotel

My husband and I came for a two night stay And were very disappointed to discover the following 1 the restaurant affiliated to the hotel had closed down - nothing had been arranged to Ensure guests could obtain breakfast or hot meals at any time. Even though the cover of our key cards asked how we liked our eggs for breakfast (picture 1) 2 the hotel had a very dated feeling and there was a very definite air of corners being cut 3 when we got to our room all of the bed clothes were wet as if they were fresh out of the spin cycle so we had to change rooms 4 there was black mould along the bottom of the wall and shower tray. Picture 2 5 finally on retiring to the room after our day out for the second evening we discovered that our towels were wet from the mornings use and had not been changed, because as we were to find out when requesting fresh towels- we failed to inform the reception before 11am that we required new towels- it goes without saying that had we known this we would have made every effort to comply. In general the whole establishment feels that nobody cares We have had to visit reception 3 times and on each occasion we had a prolonged wait because “STAFF WERE OUT DOING OTHER THINGS”

Comfortable warm room. Lovely staff but no continental breakfast as promised. There was one apple and no pastries as promised. Not acceptable. With regards to cleanliness, the lower half of our shower was moldy. A good scrub would sort it out.

Here now. We have been wishing to visit this location for ages, but as it was so far from anywhere other than the Anchor pub next door we were put off. Then we got the promotional email that gave us breakfast included in the price it was a no brainer. A week ago, we received another email saying the Anchor would be closed during our stay, but we would be given a refund for breakfast and offered complimentary pastries. We hadn't paid for breakfast so no refund applies! I have added a photo of the complimentary pastries....no choice...a massive joke! The whole place is one big building site, half the car park has been cordoned off while they build a new block. Our room was clean and the bed was lovely and comfortable. 2 horrible glass coffee mugs! No glasses, not even plastic ones in the bathroom, premier inn are failing. The staff are lovely and I'm guessing they are having to fend off complaints from most. We stay in Premier Inns all the time, and tbh this is the first time I have been really disappointed. Hopefully when the refurb is finished it will be good again, but meanwhile you pay premium and get proverbial poo!

Its a shame Whitbread have spent all their money on room refurbs, that have no money left to buy ingredience for a good breakfast for guests. Wont be returning. Previous reviews all true.

Where do I start? First impressions of the hotel are that the façade is shabby, particularly the entrance to the restaurant. The whole frontage and car park were overgrown giving the general impression of neglect. The room was clean and in good order, but there were a number of issues that need mentioning. The air conditioning wouldn’t turn down lower than 19C which meant a very hot night’s sleep. The windows don’t open so it was also very stuffy. In the room there were only two towels, not four. Instead of two mugs and two glasses, there was just two glass mugs The main problems we had were with the restaurant. The whole place was in need of a good clean, there was dust and crumbs all over. We ordered a salad bowl with grilled chicken for our main course and while it was nice the chicken was coated with something that was very strong tasting, so much so I couldn’t eat it all. I ordered strawberry and yogurt for dessert but got banana and yogurt instead. There was only one person on duty, and he was checking people in, serving drinks, taking orders and delivering food as well as clearing tables., so the service was understandably slow. The couple at the next table to us fared far worse as their meal was inedible. The fish from the fish and chips was nothing more than battered skin, and I use the word battered lightly, it was a batter-like substance. The lady had the prawn salad bowl and she tapped a prawn on the side of here plate to show how hard it was. They complained and were only offered a refund and not alternative food. Our second dinner in the restaurant was foiled by the lack of ingredients, there was no lettuce, so half the menu was unavailable. So I ordered a curry with a popadom, but the curry came without the popadom. On our first morning there was no continental breakfast items and only croissants and flapjacks on the second day. The whole place has the air of being pared down to the bone by accountants, then they just kept going, so you are now in the position where you are losing customers because your standards have dropped so far. The whole place had an air of being run on a shoestring, so not the standard we’ve come to expect from Premier Inn and certainly not good value at August prices. Will we be staying again - NO