Skipton North (Gargrave) hotel

The Good. Staff are friendly and staying for 1 night with dinner and breakfast all for under £100 is good vaule. There is a large carpark. It's about where the good stops. The Bad. The restaurant area wasn't clean and looking very tired. Due to being short staffed for dinner meant a limited menu. The presentation for the meals just looked boring. I wasn't adviced about being staff shorted before my stay. which would have made me gone to somewhere in Gargrave itself. Breakfast wasn't great. Another Premier Inn, I stayed at in Wales where staff came to take your order for a cooked breakfast. Here is was a free for all and just didn't work well at all. Staff members being on there phone, while tables needed to be cleared didn't look good. The Ugly. Bathroom still had hairs behind the sink which hadn't been cleaned. The shower had seen better days, as for the shower pole. Not sure what the point of it was. Shower screen could have done with being replaced replaced as well. I think this Premier Inn can be really speical. Sadly, lack of cleaning, looking tired and short staff. It doesn't make a great impression of "Gateway to the Yorkshire Dales."

We stayed at the Premier Inn at Gargrave as a base for walking the Yorkshire Dales. We had booked two twin bedded rooms several months ago, although when we checked in, one of the rooms was a double with a sofa bed, not good for an all male outing! Our room smelled of stale smoke, the windows were fixed so no opening for fresh air! The toilet seat was hanging off, only attached by one loose hinge. The Extractor in the bathroom did not work, again no window. One LED light above the sink was out. I reported all of these issues every day to reception but nothing was done. After a poor nights sleep due to room temperature too high, I reported the A/C to be faulty, it showed it was on but did not cool. Nothing was done until reporting again after a second hot night. It would appear that the system was set to heat, not cool and this could only be changed by the hotel central system. It did cool on the third night but we were leaving the following day. The breakfasts were OK but not the rooms!

We had accessible room which felt damp and cold. The hotel needs updating, location is good so a shame its run down. Didn't bother with restaurant as only open for short times and toilets were closed up. Premier Inn has gone downhill. Used them a lot in the past as good value but will be looking elsewhere. Staff doing their best and friendly.

This hotel does not come up to Premier Inn usual high standard. Externally the hotel looks fine but inside it has been allowed to become shabby and run down. We were allocated a room initially which we had to refuse as the sheets were clearly damp. Another room was prepared for us but even this was in poor decor. Only one set of towels was present and even after raising this we were only given one additional hand towel. We had booked a meal deal for the two nights but as there was only the bare bones of a temporary menu available we cancelled the evening meals. Breakfast was available and was cooked to order. The restaurant appears to be in a closed pub and there was no bar open. All very run down and in separate building to the hotel. None of this comes anywhere near to the usual Premier Inns Service we have enjoyed in the past.

What can I say disgusting! Smell of strong disinfectant smell like a slaughter house after cleaning! This was in the corridor and room. Took your breath away and feel it would do harm if there for any time, Also the window could not be opened. No bar for a drink . No chef for food! I felt sorry for the lovely lady on reception who I feel was embarrassed. Basically we could not stay and left to find somewhere else. The card the receptionist gave us for complaints has an Invalid email address!! Disgraceful I rang a helpline and was told to get a form from google which also did not work !what is happening people are paying money Do not keep giving them money And don’t suppose we would get any money back!!