Scarborough (North Bay) hotel

Spotlessly clean, quiet and peaceful. Friendly staff. Breakfasts well stocked and plentiful. All in all an excellent stay. Would return.

We had a very enjoyable stay at the Scarborough Premier Inn. Fab room and lovely staff, breakfast and service all round, staff so helpful, kind and considerate, we'll be back soon and would highly recommend. We had a lovely weekend.

Booking in was very quick, receptionist excellent. We stayed in room 411 and it was spotless, bathroom sparkled. Large car park (payable) £7.90 for 24 hours. Hotel is next to the water park. Easy access down to the North bay promenade. Open air theatre, sea life centre, miniature railway and Peasholm park only a 10 min walk. Great base.

This place has gone off a lot since 2 years ago. Very noticeable lack of staff with a very scruffy Manager who only loved the sound of his own voice. Nothing around to let you know you had to book for an evening meal and breakfast was very busy and rushed due to poor management. Overall poor

Our honeymoon coastal road trip took an unexpected turn when our pre-booked hotel in Scarborough turned out to be something between Fawlty Towers and Colditz. My husband a Navy veteran who has also endured Army accommodation –actually said the Army did it better, and that’s saying something! (See my last review for the full drama.) In tears, with my new husband in severe pain from his disability, we decided to head to somewhere we knew we could rely on: Premier Inn North Bay. And thank goodness we did. From the moment we met Meg on reception, we felt safe and cared for. She immediately reassured us, found us an accessible room, and said, “Don’t worry, Premier Inn has you now.” She then gave us the most encyclopedic guide to Scarborough—where to eat, park, and explore before running us through the in-house menu. We booked a table straight away. Our accessible room was spotless, fresh, and that heavenly Premier Inn bed felt like collapsing onto a cloud after the day we’d had. The adapted shower was powerful enough to feel like a spa. For the first time that day, we could breathe again. At dinner, we met Ryan, another North Bay gem. He handled my husband’s severe mushroom allergy with total professionalism and care. Normally, allergies cut out half the menu, but here only two dishes were off-limits everything else was freshly cooked with no risk of contamination. Hearing it was our honeymoon and what we’d been through, Ryan was horrified on our behalf and immediately brought us both a complimentary glass of wine. The food? Honestly, it blew us away. • I had the Korean Crunch Chicken Burger crispy, juicy, perfectly spiced, and flavour-packed. • My Wigan-born husband (raised on pies and a tough critic!) ordered the Creamy Chicken & Pulled Ham Pie with cheesy crumb topping. The first mouthful had him actually moaning out loud—and believe me, even I can’t make him moan like that, ha! Tears in his eyes, he said it was like pies his grandmother used to make, only better. That cheesy crumb took it to another level. Truly a pie fit for the gods. • For dessert, I had the Banoffee Cheesecake (cheesecake queen + banoffee pie lover = heaven). It was baked to perfection, creamy, with fresh banana, caramel sauce, and chocolate flake—absolute bliss. My husband’s Sticky Toffee Pudding with custard was straight out of his childhood. Pure nostalgia in every bite. If you’d told us this food came from a starred restaurant, we’d have believed you. Finding a chef of this calibre in a Premier Inn was the best surprise of all. Meg even checked in on us before bed making us feel genuinely cared for. We slept like angels on that giant bed, the stress and pain melting away. Breakfast the next morning was just as good. The team already knew about my husband’s allergy and had everything cooked safely and freshly. A full English, plus crumpets and Scotch pancakes, made it the perfect send-off. What started as the worst day of our honeymoon turned into one of the best thanks to the incredible team at Premier Inn North Bay. Meg and Ryan in particular deserve medals. Warm, kind, funny, and professional exactly the kind of people who turn a stressful disaster into a happy memory. Premier Inn, you didn’t just give us a bed for the night you gave us peace, comfort, and joy when we needed it most. We’ll never forget it.