Scarborough (North Bay) hotel

Was alright for a night, quite noisy and only had 3 towels. Breakfast was not great, very busy and everything was running out, staff very overworked and stressed.

Fantastic service by all the staff we dealt with clean rooms great view of the castle from our room. Evening meal and breakfast superb the meal deal was a great option for us. We will be back.

Whitbread management are ruining Premier Inn in my opinion. We’ve been going to Premier Inns all around the country multiple times a year for days/weeks at a time. This last year we’ve noticed that hotels are getting bigger, while they reduce the size of their restaurants. So struggle to seat people for food, better still you can’t BOOK your table. So end up sitting waiting, hoping it’s not going to make you late for everything you have planned for the day I changed the rating from 2-4star only because the staff are so good. Whitbread should be ashamed, people at the top getting a fortune being bailed out by the hard working staff at all the beaches that are let down by Whitbread imo! I’ve talked to many staff over the years. They need to do a Boss Undercover see what really goes on.

Worst ever experience I have encountered in a premier inn. The place was filthy. The first room we went to was awful: The bathroom had hairs literally everywhere and hairs on the bed. Literally made me feel ill. We were offered another 2 more rooms which had hairs everywhere. No idea what was going on. Accepted the 4th room but at this point had lost the will. The young lad that had shown us to these rooms was pleasant and originally said I’ll get my manager but when taken to the fourth room he said is manager was busy. After we had agreed on the room he asked me 3 times if I wanted to speak to a manager and said come and get me when you are ready and I’ll take you to him. So I did exactly this. However he then said his manager was busy on the hot plate and could I come back the next day. I politely said no I wanted to speak to him now. I was taken to the hot plate and spoke to George. Quite frankly this man shouldn’t be in charge, His attitude was dire from the offset. When he said I was demanding because I wasn’t happy with my room I lost all faith in him. No apology, no remorse. He was clearly out of his depth. Had the cheek to tell me I shouldn’t have come to him When he was busy. He clearly has No customer service skills and no management skills whatsoever. It completely spoilt my Trip with my daughter. I will never visit a premier inn again.

Would not recommend this hotel. Awful customer service and manager couldn’t care less about his guests. The first room we were given had multiple hairs, in the bath, on the towels, on the bed. There was actual dirt on the carpets and on the desk. Having informed the individual on reception, he gave us a 2nd room. This 2nd room had dirt round the bath and hairs also in the bathroom and in the bed. Once again, informed reception and were given a 3rd room. No surprise, the same detail. At this point, onto our 4th room, no hairs to our surprise, however soap marks down the sink, toothpaste stains on the floor, dirty bin and dirty and rusty hand soap. Having no option to drive home the same night we had to stay in the room. Disappointed with the dirty and unclean rooms we asked the individual at reception to speak to the manager. The manager called George was apparently very very busy in the kitchen and we were told we could speak to him in the morning. Wanting to resolve this tonight we politely asked if we could speak to him now please. We were told we could spoke to him but it had to be over the hot plate as he was in the kitchen busy. George, who describes himself as the manager was very rude and very un interested. He stated that we were ‘demanding’. This is very untrue, all we asked and expected for our £204 a night stay was a clean room. I don’t think this is much to ask. George continued to tell us how he was very busy in the kitchen and respectfully as a paying customer, that is not my problem. George the manager, clearly out of his depth and unable to communicate effectively and incapable of doing his job as a manager.