Harrogate South hotel

Arrived at the hotel 4:30pm on a Saturday. Bar doesn’t open until 5pm. Food not served until 6pm! So had to find somewhere nearby to get a snack. Not welcoming after a long drive Shower gel not replenished in the bathroom (the bottle is attached to the wall) Sink plug stuck in the closed position. The receptionist had to attend ours and other guest rooms with a screwdriver to open the plugs. She said the warm weather was causing the problem. Once sorted, it happened again, so we could only use the sink once, and left it blocked with dirty water when we checked out. As a previous reviewer stated, the water temperature in the shower repeatedly changed from hot to cold. Keeps you on your toes to prevent being scalded! No aircon in the room. Just a small desk fan. You have to upgrade to a premier room for aircon. So we had an uncomfortable, humid nights stay. At breakfast in the restaurant there was food debris left on the carpet under our table. Just one member of staff doing everything. The hotel has a neglected, empty atmosphere. The location suited us by I would look elsewhere nearby next time.

Very poor experience. We have stayed at many Premier Inns and this was by far the worst we've stayed in. Very outdated and grubby. Our room (120) had a toilet with a leak and there was a puddle of water around it on the floor. When we complained the person on duty said they had no spare rooms, no manager available and no maintenance person. So we had to place towels around the loo to stop the flow. The next morning I spoke to the duty manager who was able to give us a new room as someone had checked out. It was obvious that staff knew the leak was an ongoing problem as no one asked to come and see it. The manager seemed to be of the opinion that a higher level of management keep allowing the room to be booked despite the leak. The restaurant was not very clean, had sticky floors and tables. Seemed to be understaffed. Only disgustingly weak filter coffee was available for breakfast and food had to be ordered rather than the usual buffet. Orders were often jumbled. There was no wholemeal bread available on Sunday morning at 8.45am. Rooms have no AC but there were fans. This hotel seriously needs to be closed and refurbished.

The room was comfortable and quite clean, the coffee maker wasn't clean. The hotel overall could do with someone to clean the windows and internal glass doors. The tables in the restaurant were 'sticky' and the floor not that clean. The staff were all very pleasant and helpful, they seemed to be multi tasking and appeared to be short handed.

Booked Room a year ago, when I booked in I was not welcomed. When I queried the price as it was not what I was quoted I was dismissed. The room is clean but basic. We normally stay elsewhere, stayed here so we could walk in and didn't have to leave early or drive. We will not make this mistake again.

We had been sent an email prior to arrival informing us that the hotel was being renovated but the restaurant was open as normal. We then went and looked at recent reviews and thought we would have some issues at this Premier Inn. We didn’t really - the car park was a little cluttered with work vans and raw materials. The restaurant pub adjacent did not appear to be open for lunch but was for breakfast. We were greeted promptly at reception which was clean and well presented. The gentleman on the desk was very friendly, polite and efficient. We had booked a premier room and it was presented just as expected. The only issue was the shower which constantly veered from hot to cold but the hot water was not scalding hot so no real harm done! All in all considering the works going on - we had a pleasant stay which, as we had booked so far in advance was also good value.