Harrogate South hotel

Upon arrival we parked in the main car park as signpost. Building works were obviously ongoing so parking was in short supply. We needed a disabled parking space but none were designated as such. There were several steep steps up to reception , no disabled access for wheelchair so had to use the steps a sign on the approach road indicating the accessible access would have been helpful The reception staff were pleasant and held doors open for us. We had booked a premium room with disability accommodation. Room 11 was allocated which was some distance down the corridor. Upon opening the door we were met by the stench of drains which persisted for all of our stay. We couldn’t have the window open as the guttering above was dripping heavily. The carpets were very dirty and stained. There was a serious need for a deep clean !and revamp. Chipped stained paint and dust/muck everywhere ! Definitely not worth the extra we paid for the room. Premier inn. seems to have lost its way. The removal of ajoining restaurants takes away the main selling point for travellers who just want to eat and sleep. In house restaurants are cramped and menu not to everyone taste breakfast this morning.was busy and quite cramped but the food was good and the selection reasonable. it is better standard than the room. apart from friendly staff I’m struggling to find a positive comment for this premier inn. With such limited facilities and parking it is difficult to envisage how they will accommodate a further 30 rooms as planned

I booked a zip link double made up as two singles (which I paid extra for) and paid for an early check-in. Upon arrival the receptionist checked to see if our room was ready. She said it was. We went to the room and discovered it was a double with a sofabed. I refuse point blank to sleep on a sofa bed. They are for children. Premier Inn boast about their comfortable beds. Empty promises I'm afraid. Sofabeds are the pits for adults. We got the early check-in fee refunded and returned at 3 pm. The twin room was ready. An hour or two later when I checked the beds I realised the super duper Hypnos mattresses were on upside down. ( See attached photographs) So after all the fuss we had already had we turned them the right way up. We are pretty sure now that we know why they were the wrong way up. Both were stained. As the stains were dry we decided, for the sake of peace, to live with it. My husband slept on top of the duvet. Breakfast - if you like rubbery fried eggs and bacon that is difficult to cut let alone chew -fine. We don't. I have used Premier Inns for over twenty years and I'm afraid the standard is dropping. Oxford Cowley was just as bad. Time they got their act together. I realise this Inn is getting refurbished but in the meantime is could do with a good deep clean. Staff were fine.

So I have a business account with Premier Inn and this is my 37th stay this year. The service at this Premier Inn is disgraceful especially in the social they obviously need more staff in the kitchen how does it take and hour and a half to do a pizza I could have driven to the local Pizza Express ordered and been back at the hotel in the amount of time it took them to cook some cardboard.

This is the first time that we have had any issues with Premier Inn over many years but it really was bad. Our Premier Plus room smelt of damp, the shower tray was mouldy and had come away from the wall and the floor had rotted and was soggy underneath the vinyl covering. The duvet cover had 2 large rips, no pillow cases on spare pillows, carpet had an unpleasant stain on it. We reported these issues to reception in the morning but nothing had been rectified when we returned later in the day. We found someone who then moved us to a different room which was better but left us rushing to get ready to get to our table in Harrogate that evening. I contacted customer services who said they would investigate and get back to me - guess what- they didn't. I contacted them again and they offered me approx half of the cost of the 1st night under their 'Good night guarantee' scheme. All in all very poor. Shame as it is in convenient location. Don't even consider the breakfast as it was very poor and not the same price as the menus in the rooms! Come on Premier Inn get this dump sorted out and up to the standard that we expect. I

Had to wait several minutes for a staff member to actually arrive at reception to book us in to begin with. First impression was the whole building looked tired and probably needed updated and a deep clean. The moment you stepped out of the lift a heat hit you and continued into our room, it felt stuffy and uncomfortable with no air conditioning either. The following morning we so looked forward to our breakfast of a full English only to discover there were no sausages or bacon left, it wasn't busy either and weren't late, other people had the same experience too. No explanation from staff. We could cope with the building work. Some staff were helpful. But on leaving and dropping our card off the person on the desk seemed disinterested and didn't even as if we'd have a nice visit. No really the standard we've come to except from you.