Harrogate South hotel

Drug taking hotel that is unclean. Arrival was ok but the room and corridor stank of drugs and the electric in the room didn't work ie no extractor in the bathroom could use air conditioning or heating. The bathroom had hairs all round it and the bedroom carpet was in hoovered.

We stayed for two nights and the breakfast was absolutely spot‑on. Everything was fresh, really tasty, and there was plenty of choice. The place was spotless, and the staff were friendly, attentive and worked really hard. Overall, a brilliant dining experience.

The hotel is ideally situated next to the rail line which could be heard from our room but it was definitely not intrusive. Building work is currently taking place at Harrogate south hotel and contractors vehicles were parked directly outside our bedroom window causing us both privacy issues and noise disturbances. These same vehicles were repeatedly parking in the disability spaces making them unavailable for those like myself who needed to use them. In addition to this the back entrance of the hotel reception (closest to the disabled parking bays) was also blocked off to hotel users on one day meaning all visitors had to use the front entrance. It appeared to us that no consideration was made to those with mobility issues. A skip was dropped off about 5 am this which woke us both up. And the icing on the cake was a huge downpour of water lasting in excess of 15-20 mins was unleashed during this incredibly noisy morning. We later learned that this was a water tank in the hotel being emptied all over one side of the hotel. Unbelievable. I am happy to report that all staff we kind and accommodating and were very working hard

3 night stay for nearby wedding. Overall it was good - very clean prem+ room with good facilities. Helpful checkin staff gave us good advice on local Italian and craft brewery - both very good Hotel was busy but very qiuet and comfy Breakfast good with everything freshly cooked and tasty. Couple of minor snags with aircon and room not topped up one day. We would happily stay again

Booked an early check, was told they had been full the night before so that would not be available, no idea when the room would be ready, shared a room to change into for a wedding with other couples, plenty of housekeepers who stuck to the normal routine instead of getting the correct rooms ready for the guests who had paid to check in early. Promised a refund for the early check in, as yet not received. Response to the question 'when can the room be ready', was 'don't know maybe an hour? Shrug of the shoulders. Could have been dealt with far better.