Harrogate South hotel

our stay at this premier inn was dreadful. We had to wait ages to check in. no one was around, and there was no way to let anyone know we had arrived. the bedding was clean and the bed comfortable, and the shower was good and hot, if a little difficult to regulate the temperature with the bath taps. on going down to dinner, there seemed to be only one person around. there was only one table left and it was dirty. our main course arrived before the starter, and the waitress didn't seem to know what to do. the starter arrived a few minutes later. although I asked for no jalopenos, the nachos were covered in them. I just picked them out. I then watched the chef open a packet of boil in the bag rice and tip it onto my plate. Followed by another boil in the bag packet of sauce. This was on the menu as their own recipe special Katsu sauce. my chicken was overdone, and my friends steak was dry and the chips cold. I suspect that we were re-served most of our original meal kept warm. Breakfast was sparce and all the tables were uncleared and dirty. WE made a space for ourselves while an Asian lady picked bits of food and rubbish off the floor, then stacked up clean glasses and bowls without washing her hands ( blue gloves) in between. I have stayed many times in the Whitley Bay branch ( lovely) and ones in London, but this one was not a good experience at all. There was no one around at checkout, so in the end we just left.

On arrival at the hotel, building work taking place which reduced the size of the front car park considerably. Additional car park at the rear in front of a children’s nursery but I saw no signage regarding extra parking. Staff on check in were friendly and helpful as was the guy on breakfast duty in ‘The Social’. ‘The Social’ is the name given to the combined dining / bar area. It appears to be the new format being rolled out by Premier Inn and I wasn’t a fan. Firstly, ‘The Social’ is accessed via a corridor behind reception that also leads to a number of guest bedrooms. This layout seemed rather strange. Inside ‘The Social’ somewhat resembled a factory canteen. The furnishings, decor and whole atmosphere of the area is not one that would encourage me to spend much time there. This might be due in part to the somewhat harsh lighting in the area. Chose not to eat here other than a croissant and coffee at breakfast time so can’t really comment on the quality of the food. As stated earlier, building work is currently underway to add further bedroom capacity. In truth, the existing building is very tired in both the public areas and bedrooms and it would be nice for this to be addressed. In the morning, there was a strong odour of sewage near the door on the first floor where the stairs lead to reception. In summary, would I choose to stay here again? Unlikely unless there is a significant refurb of the building.

I booked this hotel as I had made plans to see a long time friend. Everything was better than anticipated and I am very happy I booked the Premier Plus room. Staff were available when I needed them, went above and beyond to help me when I needed it, even capturing and disposing a massive dead spider in my room! Honestly could not have expected any more from them, thank you so much!!

Staff good but not enough of them to run the hotel effectively. Hotel itself Poor, cracked toilet seat, fan in bathroom not working and tv picture terrible. Cleanliness not the best.

Good location if you dont mind a quick train ride into Harrogate town ,about 3 mins on train just make sure its not a Race day at York racecourse or you have absolutely no chance of getting on train into Harrogate or back to Hornbeam park . This hotel is going through renovation which it absolutely needs . Restaurant and bar area is only modern and lovely part of hotel. Staff on night are very unhelpful and unfriendly. Room we where in was large but very dated. Shower pressure was hit and miss as was temperature of it. We where on 1st floor but I think we had baby elephants in room above as floor never stopped speaking could here every movement they made. Food at breakfast was okay not a lot of choice same for evening menu but was nice. Drinks expensive but expected that as it is Harrogate. Enjoyed experience but would not stay there again or recommend it to anyone. Bar staff where too busy reading a book and other one playing on phone to serve customers.