Harrogate South hotel

As all the other hotels were more or less booked, this was our only option but boy do we regret coming here. Upon check in and then checking out the hotel room, did we discover that our room was on ground floor and had a connecting door. We didn't feel safe and could see that the car park was very quiet and asked the hotel receptionist whether we could move upstairs. We prefer a 1st floor as a minimum for peace of mind but the employee said there were no available rooms upstairs. We questioned that as there was not a single noise upstairs all night in our allocated room. So we were lied to on that. On the connecting door front, we did ask if we could at least move to any other room that didn't have a connecting door - again, simply for peace of mind. The employee's response? "Did you check if it opened? All you need to do is turn the knob, That's how you know if it's open or not". What an absolutely unnecessary and snarky comment to make against what was a simple request. That guy seriously needs re-training. On top of this, the hotel room we were given was incredibly dusty. Extremely stuffy - and because we were allocated to stay on ground floor - we couldn't possibly leave the window open for safety reasons. We were provided with a fan, but all it did was move the hot air around. Had terrible sleep here and I ended up feeling sick and with what felt like a blocked head similar to cold due to the stuffy atmosphere. The towels were flithy as well and only had two without any spares. Hardly any toilet paper. The shower and toilet smelt like mold. It was just nasty. Really can't recommend this to anyone. The hotel reception in question was working certainly on Friday 26th September after 7pm. You need to send him away for proper training - he's dealt with polite customers in a very snarky and insensitive manner. It was clear we were not the only ones who did not have a problem with this man.

We have stayed in many Premier Inn locations, from Scotland to the Isle of Wight. Nine last year and around half a dozen this year. We try to book Premier Plus rooms because of the extra comfort and facilities. This one was of the usual comfortable, high standard. A special mention must be given to the excellent customer service provided by David, the chap on reception, who was most helpful Ten minutes away from Knaresborough, a beautiful town with lot’s of history, with lots of places to eat and drink. We recommend this as a great base from which to explore the surrounding area

Usually use Premier inns with no issues so a tad disappointed with today's experience. Waited a while on arrival for a colleague to book me in. Looked like he was multi tasking so not his fault. Had to pay on my card as he couldn't release my key as they hadn't had payment even though I had an email confirmation that the room had been booked direct from my head office. This meant no tea or breakfast voucher so something else to claim back manually. Restaurant next door looked like it was closing down with loads of signs apologising for beer taps not being available so swerved that one and had a tuna sandwich, yay. Them I thought I would watch the footy on my laptop, forget that, the broadband was less tham 1mb and the premium was only 8mb so not worth the risk. Even the TV had a lag of 20 seconds for the channels to change. Phone signal also hit and miss and that was using Id and EE. The room was ok. Overall, not the usual Premier inn experience I'm used to. 🙄

Usual Premier inn pleasant room. In quiet location. Staff helpful. I booked last minute on a Saturday night and only availability was a premier plus room which wasn’t worth the extra money but very comfortable

Wish I could get it minus stars. Toilet not clearly. Shoved in an accessible room (despite specifically saying I didn’t want an accessible room). Bed may as well have been a futon. Restaurant closed all week. Duty manager couldn’t care less and felt it acceptable that the room lock was broken and we couldn’t get in at all without a staff member opening the door on every occasion which given no staff around without lengthy delay. Worst premier inn ever. Refused to stay.