Harrogate South hotel

The hotel is ideally situated next to the rail line which could be heard from our room but it was definitely not intrusive. Building work is currently taking place at Harrogate south hotel and contractors vehicles were parked directly outside our bedroom window causing us both privacy issues and noise disturbances. These same vehicles were repeatedly parking in the disability spaces making them unavailable for those like myself who needed to use them. In addition to this the back entrance of the hotel reception (closest to the disabled parking bays) was also blocked off to hotel users on one day meaning all visitors had to use the front entrance. It appeared to us that no consideration was made to those with mobility issues. A skip was dropped off about 5 am this which woke us both up. And the icing on the cake was a huge downpour of water lasting in excess of 15-20 mins was unleashed during this incredibly noisy morning. We later learned that this was a water tank in the hotel being emptied all over one side of the hotel. Unbelievable. I am happy to report that all staff we kind and accommodating and were very working hard

3 night stay for nearby wedding. Overall it was good - very clean prem+ room with good facilities. Helpful checkin staff gave us good advice on local Italian and craft brewery - both very good Hotel was busy but very qiuet and comfy Breakfast good with everything freshly cooked and tasty. Couple of minor snags with aircon and room not topped up one day. We would happily stay again

Booked an early check, was told they had been full the night before so that would not be available, no idea when the room would be ready, shared a room to change into for a wedding with other couples, plenty of housekeepers who stuck to the normal routine instead of getting the correct rooms ready for the guests who had paid to check in early. Promised a refund for the early check in, as yet not received. Response to the question 'when can the room be ready', was 'don't know maybe an hour? Shrug of the shoulders. Could have been dealt with far better.

On the day of my stay, the hotel was at 100% occupancy, it being a Bank Holiday weekend, and this had a bad effect on service levels. The management has evidently cut staff levels to the bare bone, with the same individual single-handedly operating Reception and running other services like the Restaurant and Room Service at the same time. There was no toilet paper in my bathroom. (It was replenished by staff on entry to room.) There were no mugs or glasses in the room. (I had to ask for them.) There was no fresh bath towel. What looked like the previous occupant's towel was still hanging on the rail. I couldn't ask for a fresh towel, as staff were unavailable. Therefore, I was unable to shower. The room was very cold at 16C. It took several hours to heat up to an acceptable 21C. The dining room was busy when I arrived at my allotted dining time and there was nowhere for me to sit, and no member of staff to greet me and seat me. I had to go away for 30 minutes and return later. A group of drunken, raucous guests dominated the dining area with their loud shouting at dinner. It was unpleasant for other, quieter guests to be in their presence. The dining room was grossly under-staffed. I had to wait 40 minutes for my main course. I had ordered Tagliatelle with a tomato and chilli sauce. When it arrived it was small enough to be a child's portion - possibly 40g or 50g of dry pasta. It was just slopped into the bowl and no Parmesan cheese was offered by the Server. They didn't approach me to ask if I was having dessert; I had to catch the Server as she passed in order to get my pre-paid dessert. Other diners complained that their food orders never arrived, even after a long wait. BREAKFAST: The same group of raucous guests was still dominating the room at breakfast. I had to take a seat as far away from them as possible to avoid being deafened by their shouting. The hotel was extremely under-staffed; extremely slow service; very poor attention to detail in rooms; lack of cleanliness/provision of basics such as loo paper and clean towels. I WILL NOT STAY AT THIS HOTEL AGAIN

I visited the hotel to visit family and friends near by. I had a great experience within the hotel. The team were super helpful and attentive to my needs. The location was perfect with great travel links near by. There was a very calm environment which made it easy to relax and focus. The room itself met my needs having everything in that I needed and it was clean and tidy. When I wanted some extra tea, the person at the front desk was super helpful. I booked to have dinner in the restaurant, it was a great price and with a good presentation. Local they have shops near by a gym and beauty parlour near. This hotel ticked all the boxes for me.