Catterick Garrison hotel

When I flushed the toilet I was horrified and shocked to find the waste coming up the shower drain ! I informed reception whose answer was to use the toilet in the reception area of which there was one ! They had no alternative rooms without packing everything up and moving floors and as we were in a large party and we were due to leave after breakfast we didn’t do this. Their customer service were extremely unhelpful and basically said tough !! Not what you would expect from a large chain hotel

Staff excellent (very helpful and very cheerful) - the rooms are clean and big enough. The breakfasts set us up for the day. Sometimes we had a full English, sometimes we didn't. It was good to have the choice. Though the hotel is situated by a busy road and shares a car park with a retail park, we were not disturbed by noise. The car park is free. we had no problem parking near to the hotel.

Best budget hotel we have been on! Lovely mattress, nice area, close to lots of shops/food, friendly staff, breakfast was lovely

The hotel accommodation was as expected. However, the restaurant facilities were another story. The adjoining pub/restaurant is now gone having been replaced with a small eating facility created from what were previously hotel rooms. The menu was severely lacking in options and the food was from freezer to oven to table. A pint of Coke is not available only 330cl option. The desserts were limited but as we did not get to try cannot comment further on them. This leads me to the service within the eatery. I found this to be well below expectations as the staff were not really interested in the task. We weren’t asked if further drinks were wanted, didn’t take dinner plates away or ask if we wished to have desserts. In the end we gave up and went to our rooms. We were told on arrival that food service stopped at 9.30 PM but at 9.15 PM the kitchen looked empty and the remaining service staff member appeared to be avoiding contact. If this is the way forward for whitbread I doubt they will survive. I will avoid booking with them in future.

We've stayed at Catterick Garrison 3 times now and the staff have always been friendly, with a warm welcome. The rooms have been spotless and we've slept very well. We look forward to breakfast which offers a great variety and is regularly replenished. Highly recommend choosing this Premier Inn if you're in the area.