Thetford hotel

Sadly this site was not up to the usual Premier Inn standard. The room was okay and the staff were friendly enough but the reception seemed understaffed and the attached restaurant was very grubby and probably in need of a complete refurbishment. It had my pet hate, sticky table tops.

On arrival I was told by the rudest receptionist I have ever met “I’ve just sat down so you’ll have to go away for 10 minutes” when I asked where would you like me to go as I’m checking in her reply was “I don’t care but not here” she then carried on her conversation with her colleague about how rubbish another member of staff was. I decided to complain to the manager until I saw him being incredibly rude to another customer. Obviously rudeness of the staff here is led from the top.

Good for premier inn, large premier plus room with walk in shower very clean but rooms not serviced daily unless requested but staff helpful, food at breakfast very good selection, evening meals good but staff could be a bit friendlier. Easy walk into Thetford along river.

Location ideal. We booked the plus room but the atmosphere was lovely but unable to open the bedroom window and the bathroom being small was a downside. The only thing we were glad of was the air-conditioning and fridge that was in the room and supposedly not in a standard room as the uk was in a heatwave. The atmosphere of the hotel was somewhat ok, alot of the staff appeared robotic and there to get the shift done and be gone kind of vibe. The cleanliness of the hotel and room was fine. Our room and the noise level from other rooms was no cause of concern. The value of the price appeared expensive to what you got. We had the meal deal included in our preimer plus room and unfortunately after the first night meal we did not return and use our deal for the remaining night. The food was luke warm & not that nice. The staff answers tables only if you make a scene and flag them down, majority of the staff appears to be of college age and appeared uninterested in the role. We had to wave down a young man multiple times when we finished our food, needed cutlery or drinks. There was a bald headed man with glasses in ordinary clothes that sat us down and he was not friendly, gave an impression of managerial role but unfortunately was not approachable and is part of the reason why we did not return. We entered the bar area and awaited to be seated where we were shouted at from the bar to wait by the laptop, as we're either residents so we gathered together at a laptop awaiting to be seated. Upon checking in to the hotel we were met by a receptionist named jules who is a real asset to the place, very friendly and professional and very informative. She was helping the kitchen with serving food as well at one stage. We didn't see her again on our other days which was sad as we went to reception to complain about the meal and we were told "I don't blame you" from the night receptionist. The waiter failed to ask if everything was OK. I wouldn't return unless there wasn't anywhere else to go as we were unhappy with what we paid for two nights almost 230 pounds.

Since when in a hotel can you not be accommodated for breakfast