Thetford hotel

Upon arrival our room was 26.5 degrees celsius, despite having two old noisy fans already running when we entered. By the time we unpacked it was 27 and unbearable. Our two boys, said that they felt they could not sleep in a room this hot or noisy. Andrew, my husband went to reception where he was told, that nothing could be done, all the rooms were like this. At 11.45pm, our eldest who suffers with eczema and asthma woke in tears due to being too hot. He needed his inhaler and I decided to take him downstairs where we sat in the lobby to cool down. This was really distressing and upsetting. There was a different receptionist at this point, who explained the same again, nothing could be done. When we returned to the room, we wandered down the Premier Plus corridor, it felt remarkably cooler. I decided to take the large duvets out of the sheets and this helped. We used cold flannels and all 4 of us laid naked (not ideal), none of really slept. In the morning we spoke with the receptionist about our bad night, she again said nothing more could be done. I questioned why the Premier Plus area seemed cooler and despite her just saying there was no air con in the building, she then went on to say Premier Plus rooms had air con. I asked why we could not have been moved, and she said they weren't for families. We have family in Norfolk and stay regularly with Premier Inn, normally the Norwich West, Showground site and have never experienced anything like this before. We called Premiers guest relations this morning only to be told this was not covered by the 'Good night guarantee'. This is because the room does not include air conditioning, so the temp of the room is not covered in the guarantee. When we booked we had no choice but to book this room as it was the only room offered to families. This is discriminatory and unfair.

My son, D in L and grandchildren aged 10 and 7 stayed on Saturday night. My 10 year old grandson suffers badly with excema. The room was so hot it was unbearale and the heat exacerbated my grandsons excema greatly. The windows would only open a fraction. In spite of complaining they were told no other rooms were availablle. They could not fault other aspects of the hotel but the heat was unacceptable No REFUND WAS OFFERED!!!

We stayed for 2 nights here from Monday to Wednesday. We had reserved a Premier Plus double room and were allocated room 122 which as on the first floor overlooking the car park at the rear of the hotel. The room was large, spotlessly clean and comfortable. The bathroom and shower were also spotless. The A/C worked well while we were sleeping. The staff were all cheerful and friendly. The hotel is located about 100m off the A11 and just under a mile from the centre of town. We had booked full breakfasts for our stay which were served in the attached pub the Warrener. We also had 2 evening meals there. Again the staff were friendly and the food excellent and good value for money.

The carpark had plenty of space even though we arrived at 9pm. Lady on reception very welcoming and helpful. We booked the meal deal £26.99 each for 2 course dinner and drink and breakfast the next morning. Food was good and again staff friendly. The room was clean but I gave 3 stars for the bed. I did not sleep as the bed was squeaky and every time i moved it done it. I got up in morning with a bad back as didn't want to keep moving in night as would wake husband.

We stayed here one night on friday 25th August. Receptionist run off her feet as alarms going off for open door somewhere. Car park car registration consul didnt work, not Premier Inns fault, no help at all. Room sweltering hot. Two fans going but not making any difference, no A/C so no way of cooling it down. Room thermostat showed 28 c. Terrible night's sleep, far too hot. Breakfast next morning up to the normal standard, very good. I complained to a different, and certainly more friendly receptionist, who said sorry , but nothing they can do, suggested I complain, then something may get done and A/C might be installed.