Norwich Nelson City Centre hotel

Receptionist was a bit brusk, asked about parking and suggested we cancel the parking with the company that provides it and re-book with PI, obviously PI get a cut. Breakfast, not a great selection for non meat eaters and why pay when you can just pay for the continental option and help yourself to the "full" breakfast which is what people around us were doing.

Really nice looking room but the duvet and pillows smelled like a tramp had been sleeping in the bed every time I moved the smell came out of the duvet and pillows.

This is a review for the table and table restaurant, really enjoyable evening, lovely food and really helpful and pleasant staff, my dad has an out the 14 allergy and the chef check the sausages to see if they had black pepper in them and he came out personally to tell us they were ok for my dad to have, and that they don't add extra salt and pepper as that's for the customers to do this is a big tick for us.

We have stayed at this Premier Inn on several occasions and sadly it has become more and more dilapidated over the years, to the point that we would not recommend it and don't plan to stay again. The location is excellent (just a few minutes from the main train station and with good access to local shops and bars). Staff are friendly and helpful, but, apart from this, the hotel is completely worn out and not up to Premier Inn standards. We had a "Premier Plus" room and the carpets were stained, walls marked, furniture tired. The air conditioning was noisy and opening a window was no help given the loud traffic even at 2/3am from the nearby main roads. The main issue was in the bathroom where the shower would not return to 'cold' after turning it to 'hot' and it took a huge amount of force on the mixer to get it back to 'cold'. On reporting this to reception the response was simply the problem was known about, that it affected all the rooms, and when they could get maintenance in to the rooms it would be addressed. This is totally unacceptable especially if the guest had accessibility needs, etc - a shower for which the guest can control the temperature should be a basic provision. As other reviewers have commented the surrounds of the building are also grotty and feel unsafe. The pedestrian access to the site is down a small alley which is usually full of rubbish. It is a shame that through underinvestment this hotel is simply not up to standard, moreover, that the customer pays the same amount regardless despite known issues at the location. Having been a regular customer of Premier Inn over the years, and at this site, I can't continue to recommend it.

In a great location right near the train station and not far from main centre with bus stops nearby too. The view from the hotel with the river is lovely. Breakfast, very good. Staff very friendly and room was clean and well equipped. Whole building is quite tired looking and dated though and the WiFi is not very good.