Norwich Nelson City Centre hotel

The location was excellent and the staff were pleasant to deal with. However the establishment is clearly overdue for maintenance. The building and rooms looked tired. Breakfast and other meals are too costly for what they are. There is nothing particularly outstanding about them and the cost is unreasonable. Another, smaller hotel we stayed at did all that Premier Inn did for breakfast, fresher, hotter and made on premises, not cheap bulk packaged foods for half the price. Superb food, service and value. This somewhat disappointed us because we have used Premier Inns many times in the past when they were good value but they have dropped considerably since then.

Had a pleasant stay here. Room was great with view over the river. We eat in the restaurant in the evening and both the pizza and pie were good. We were served by a lovely lady called GABIYA. She was first class in her manner her service and the way she spoke perfect English. She was a credit to herself but also to the restaurant.

Located in city centre with clean, comfortable rooms. My room had 2 large windows that could open partially which I always prefer to air con. The only problem with this hotel is the constant smell of marijuana in corridor and outside main reception area which wafted in through my windows. Car park chocca, hard to find a decent spot amongst all the vans and FYI hotel is next door to a school so parents' cars scattered about for dropping off and picking ip their kids. Both my main meals were returned on the 2 nights I stayed here due to small portions of chicken overcooked and dry! Credit due though, the replacement meals were much better and more than double the size of the originals. To top it all, I bought a bottle of Peroni the last night and what I found out later was that it had already been opened and the cap replaced which caused the bottle to leak in my car! so thank you for that . Would I stay here again, 🤔 probably not. 6/10.

Centrally located and surprisingly quiet location. Great service from the reception, who were really useful in sorting out my booking error. Norwich has many Premier Inns - make sure you book the correct one for your needs! Good breakfast in pleasant surroundings with plenty of help on hand. What is not to like?

Excellent location, a 4 minute walk from the rail station and well served by buses. Friendly, helpful staff who looked after our bags before check-in and after checking out, and who gave us any extras we asked for. Clean, comfortable and quiet.