Norwich Nelson City Centre hotel

ta-ratings-img(3277 reviews)
  • Premier Plus rooms

In the heart of Norwich, just a five-minute walk from Norwich train station

Hotel FacilitiesSee all

Chargeable onsite parking

Air conditioning

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Outside Premier Inn Norwich Nelson City Centre hotel
Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Norwich Nelson City Centre hotel

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi – our Double rooms have everything you’ll need for a great night’s sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

See all facilities
Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Improved refreshments

Vanity area

Air conditioning

Restaurant

Table Table
Breakfast

Reviews for Premier Inn Norwich Nelson City Centre hotel

1-2 of 3,277 reviews

"Receptionist Debbie"
A bit late coming but we stayed here on the 1st June for 2 days. we were emailed, before arriving, that we could upgrade to a premier plus room but when we arrived they had all been taken. Debbie, who was on reception, went out of her way to make our couple of days special and she offered us a premier plus, easy access room, which was larger than normal and the best Premier Inn room we have ever stayed in. So this review is to THANK Debbie.
"Portable charger stolen"
I stayed here for a graduation at UEA and left behind my portable charger by mistake. I returned the next morning remembering that I had taken it out of my bag there and not put it back in expecting it to have been handed in but was told that it hadn’t been. I am certain that I left it there and was gutted that one of the staff had held onto it rather than handing it in.
"Location was good."
The location was good next to the railway station and an easy walk to the town centre. The staff in the reception area were nice and accommodating. The restaurant floor was filthy and sticky. The food in the restaurant was not good. The staff was in a hurry to clear the table.
"AVOID, AVOID, AVOID"
AVOID LIKE THE PLAGUE! We have used very many Premier Inns in the past and have always been satisfied. This one however is truly DREADFUL. Check in was a farce, people allocated already taken rooms, no allowance for slightly early check in, for us a least, some people were allowed an earlier check in without additional fees. We were only there 30 mins before 15:00. They did however offer to look after our luggage but when we returned from the bar (see later) they couldn't find it!! We were not made aware that this is the away football supporters pub and as a result we were served drinks, while we waited to check in, in plastic pint pots. Even a small glass of wine. All the tables were marked reserved but empty. Later in the evening when we returned for a night cap, the queue at the bar snaked around the restaurant and plastic pint pots were still the order of the day. Again tables shown as reserved were empty so no where to sit!. We paid a premium for the Saturday and had the worst experience possible. If the hotel had mentioned on the booking particulars that this is how they functioned on a football day then we would have AVOIDED IT LIKE THE PLAGUE! A score of 1 star is flattering, -10 more accurate! We have brought this to the attention of the companies' complaints team who agree that our stay was unacceptable but are not offering any form of compensation - DISGRACEFUL!
"Very pleasant visit"
Lovely time with family. We had breakfast every morning which was great value. Our room over looked the water which was lovely. Our treating on arrival with Zoe was so very welcoming! She was fabulous! We had spoken to her before our trip as we had some questions. She was so helpful and nothing was too much trouble for any if the staff

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Hotel contact information

Phone: 0333 321 1371