Norwich East (Broadlands/A47) hotel

Had the best nights sleep.. Donna on reception was so helpful and such an asset to your company

Donna on reception very friendly, knowledgeable Sophie in the bar and restaurant very friendly and helpful

The grounds out the front could do with some attention, hedges could be trimmed, Also a large amount of birds seem to be going into the roof soffits,!! Which doesn’t look very nice,! Also very Noisy.

My room was very clean and comfortable. Plenty of parking on site. The breakfasts were adequate. The quality of the one evening meal was good. All the hotel staff I encountered were friendly and very helpful. I liked the policy of only cleaning my room if requested. Some other places to OTT replacing towels etc. unnecessarily. The main negative was that 16 of us booked an evening meal and it took nearly two hours for the main course to appear. Too late for some. Also we were told no pizzas and no rush because th menu would be changing soon. We were only staying three nights, so were affected. I would stay again if in the area.

We checked in on 15 May 26 after a fire at home left us without electricity (or gas) The location was perfect for connecting us easily to both home and work places whilst home was not habitable. We had a few issues with our room; the first was down to our insurance company booking a twin room and not a double. The hotel rectified that for us the next morning. Our next room was adequate, a bit tired and was clearly an accessible room in a former life. We stayed there for 3 nights before the toilet ceased flushing. We were moved upstairs, with help from Azad (we had a lot to move) he went the extra mile to ensure we had everything we needed. He also thoughtfully supplied us with an extra sheet to replace the thick duvet when temperatures soared; rooms have no air-conditioning, the supplied fans were essential. We have just had our last meal in the hotel tonight (5th June) A big thank you to Graham for looking after us on many an evening in the restaurant. He has made our time more bearable, making us very welcome and feeling at home. Thank you to Batman and Robin (they know who they are). My breakfast visits were made all the better by having their welcoming smiles and conversation. Get well soon Batman, Robin misses her sidekick (sorry to miss saying a farewell to you both personally) Without the friendly, capable staff taking care of us, the hotel stay would have been an ordeal in addition to being homeless. Thank you 😊