Norwich East (Broadlands/A47) hotel

It is one of the worst hotels I have stayed in. Could this be the worst Premier Inn in the country? On the first night, when ordering food, we waited 60 minutes for the first meal. We had to wait an extra 20 minutes for the remaining meals, which came cold. After 50 minutes of waiting, we gave up and collected the drinks, which were ordered at the bar. Breakfast is very cheap and definitely not cheerful. The eggs resembled a rubber toy. Corridors within the hotel have a strange smell which resembles cannabis. The hotel's upkeep is poor, which will be dangerous for disabled users. The outside is littered with rubbish. Arriving 40 minutes early on the second week of my business trip - the first of five days, I was told the room was ready, but I had to pay £15 to gain access. I explained that I was booked for three weeks in the hotel and could I get in to my room early? No you have to pay £15. I asked if I could go and wait in the bar area to which I was told it was closed but tried going to the Hungry Horse which is a competitor across the road. if you’re booking and paying for your own accommodation, avoid it all costs unfortunately most the clientele contractors and disappointing that’s reflected on the customer service.

We have stayed at the Premier Inn Norwich East for two nights attending a wedding in the area. The proximity to the wedding venue was for us the main reason to chose this hotel. Overall, the hard product is very similar to other Premier Inn properties we have stayed before. The room was clean and a fan was provided as the hotel does not feature air conditioning. Whilst we have been lucky that the weekend was not overly hot I can see the absence of air conditioning becoming an issue over the summer month. Also the bathroom is due a refurbishment.

I have stayed here three times and I was always satisfied. It was a good experience and I will definitely come again. Even though it seemed like it was not enough of them on shift. I still give it 5*.

Really nice no problems staff are really friendly 100% recommend. Not to far from the Norwich town. Not far from restaurant at all.

I have stayed at this hotel many times as I usually visit Norfolk for pleasure about twice a year and I tend to stay here. The rooms are clean and tidy and comfortable. The only minus really is that the higher floor rooms especially get very hot in the summer as there is no air conditioning. This has got worse as the hotel has been extended twice so is much bigger than it was originally so captures more heat from the sun. The adjoining restaurant offers the usual type of things and as of a couple of years ago is only for use of people staying in the hotel. On the minus side, they seem to always be slightly short of staff, especially in the kitchen as there is often a long wait for food even though it is never very busy in the restaurant. Also , there are permanently things not available due to 'supply shortages' . This is not the fault of anybody at this hotel and seems to be a constant Premier inn issue these days. All of the staff work really hard though and are friendly. I tend to stay at this hotel because of it's central location being pretty much in the middle of the county of Norfolk and close to Norwich - there's a park and ride less than a mile away.