Norwich East (Broadlands/A47) hotel

We checked in on 15 May 26 after a fire at home left us without electricity (or gas) The location was perfect for connecting us easily to both home and work places whilst home was not habitable. We had a few issues with our room; the first was down to our insurance company booking a twin room and not a double. The hotel rectified that for us the next morning. Our next room was adequate, a bit tired and was clearly an accessible room in a former life. We stayed there for 3 nights before the toilet ceased flushing. We were moved upstairs, with help from Azad (we had a lot to move) he went the extra mile to ensure we had everything we needed. He also thoughtfully supplied us with an extra sheet to replace the thick duvet when temperatures soared; rooms have no air-conditioning, the supplied fans were essential. We have just had our last meal in the hotel tonight (5th June) A big thank you to Graham for looking after us on many an evening in the restaurant. He has made our time more bearable, making us very welcome and feeling at home. Thank you to Batman and Robin (they know who they are). My breakfast visits were made all the better by having their welcoming smiles and conversation. Get well soon Batman, Robin misses her sidekick (sorry to miss saying a farewell to you both personally) Without the friendly, capable staff taking care of us, the hotel stay would have been an ordeal in addition to being homeless. Thank you 😊

This was our second stay at Premier Inn East, Broadlands. We travelled as a family of three in both occasions and the triple room was just perfect for us. We loved the serene location of the hotel especially travelling during weekends. There's ample parking on-site and the city centre is just approximately 20mins drive away. It's a great value for money especially when booked early enough.

Day 1. Check in. One member of staff let’s call her Hank, was rather fascinating to watch. When we arrived ready to check in we were not acknowledged or made to feel we were allowed to be there, like guests were actually an inconvenience to her. We all stood in front of her for what felt like 30 minutes. I presumed someone had pee’d on her cornflakes that morning so I thought I’d cut her some slack, however, the moment other staff members appeared she suddenly transformed into the friendliest most attentive employee in Premier Inn history Hank switched to Charlie so quickly that I’m convinced I have whiplash. If customer service had an Oscars ceremony I’d definitely nominate her for best supporting actress. Day 2. Breakfast was an experience, the usual buffet style, it was 9am on a Sunday morning. It The hot breakfast…. There were 2 sausages, 1 egg and some hash browns available to a queue of 5 people and several others sat eagle eyed waiting for the refill of said breakfast buffet, along side a small portion of yogurt and chopped fruit ( you know the catering tin type) Nearby, a single bowl of fruit consisting of a few apples and satsumas and bread that could be toasted and that was pretty much it. I did dare to ask if they had pastries available (standard) to be told that if I wanted them they would need to bake more and that it would be 20 minutes. When I said that we don’t mind waiting, this new customer service queen felt the need to double check whether I actually wanted them baked, I reassured her that I did, (I didn’t pay for breakfast for just coffee) By the time the warm pastries came out, the customers who had not dared query why they had no breakfast to eat swooped in and formed an orderly queue for the pastries they had paid almost £11 each for. During this time more people had sat waiting patiently for breakfast buffet to be refilled much to the dismay of the staff who I can only presume had to buy the bacon, sausages and eggs out of their own wages, as they seemed to have convinced themselves that there was an abundance of food available for everyone. No cutlery or napkins were available around us, so I guess the tables were not clean either as each table had an empty ‘pot’ where these items should sit ready for customers. I’d like to mention at this point that the hotel was not busy, less than half the tables were filled, so having worked in hospitality/ customer service for 25 years I knew it was manageable. My advice to this particular PI, don’t wait for a group of customers to ask for the buffet food to be ready, don’t employ Hank, he’s a liability, be more Charlie.

Hotel was conveniently for us - but there is a complicated road jumble to get there! Room was large and well appointed. Comfy bed. Nice bathroom. Didn't eat at their restaurant but there is a Costa right opposite. Only complaint is that the room wasn't made up for us - not sure if we missed a process.

Stayed a this hotel for 2 nights over the Bank Holiday. The hotel was the usual good standard for a Premier Inn. However the staff at this hotel were exceptional. A special mention for Niki on Reception and Graham in the Bar. They are a credit to the hotel. Would stay again. If I had one criticism if would be the hotel does not have air con and after 30 degree days this was needed.