Norwich City Centre (Duke Street) hotel

I arrived late afternoon into the hotel for a business event. My room was unbearable, at 90 degrees I would say. The sun had shone into the room for the whole day, no idea when the curtains had been closed but they were slightly open nevertheless. The window is only allowed to open 2 inches (for safety apparently) but also made worse by the fact they had not removed the 2 panes of double glazing. There was a fan in the room but it just moved boiling air around. The corridor on the 3rd floor was also like the temperature of the desert, the fire door was closed at the end, which could have been opened to let some heat out. I went down to complain but I had to go to my event and there were 4 people waiting to check in. Later about 10.30pm it was considerably cooler outside, so I thought my room will have cooled too, how wrong I was, it was still like an oven. I complained to reception, asking for another room, happy to pay an upgrade , and I was told the hotel was full - I found that amazing as there was nobody about at all, no sounds, no doors closing and it was only 10.30pm, where were the 150 people (117 rooms) ? Suffice to say, I had the most awful nights sleep. I complained again in the morning about the uncomfortable conditions and the lack of empathy they showed. Incidentally the fire door exiting the back emergency stairs had been opened and left with a fire extinguisher keeping it open, a definite admission of excessive heat if there was one, why couldn't somebody have done that the day before? If it was my hotel I would have rung all the new guests arriving to explain the conditions, allowing them a refund if they chose not to stay, but no not Premier Inn. I didn't have the time to find a new hotel and I was by then exhausted. Their money back guarantee does not accept these conditions worthy of a refund, I do wonder if I had said the bed was uncomfortable or the pillows were lumpy if that was enough?? There is no intention of adding to their costs by putting in additional air conditioning to this hotel I was told. How hot does it have to get before nobody wants to stay in these rooms at the front of their hotel on a sunny day in May, June, July, Aug??

Shockingly bad hotel. Arrived after a really long drive, and 32 degree heat, to be welcomed by a room that can only be described as walking into the Sahara. It was hotter in the room than it was outside! Only to have a cheap fan that circulated the hot air around the room, I ended up leaving the hotel and going to Holiday Inn, who provided Air Conditioning in every room, for the same price! The Manager in the hotel was really understanding, but it still doesn't excuse a fairly expensive stay at £115 a night, to sleep in obscene conditions. I don't like how Premier Inn have been covert in how they've changed their options to Premier Plus which gives you added extras like air conditioning, which you don't spot at the time of booking and is so limited that there's no option to upgrade. In 2025, air conditioning in the majority of hotels is almost mandatory, so I definitely won't be staying in this hotel again and I will certainly be questioning whether I stay in a Premier Inn again.

Check in was OK, the room was clean and well prepared, unfortunately the view from the window was just a painted wall! We opted to eat dinner in the hotel, which in hindsight was a mistake, the two ladies on duty were pleasant, but also covering the reception and the bar, so not often available to serve. I’ve no idea what other jobs the kitchen staff were covering, but service was so slow, I can only guess they were visiting the local Iceland to collect the cheapest scampi they could find, there was certainly no tails in the whole tail scampi. Another point of interest was the availability of the child menu, we were required to check online as no child menu’s were available! Based on our experience I would recommend staying there but not eating in.

Nice and comfortable bed. Great location, quite close to many great attractions in town at walking distance. Quiet and pleasant sleep as you can’t hardly hear any noise from outside. Happy and friendly staff. Our stay was made easy from all in the team

Don’t go to this hotel between April and September. There is no aircon in the rooms (unless you pay for a premium room) and the windows barely open. The rooms are like ovens and it’s impossible to sleep. We went in May and I thought that would be early enough in the year not to need the air conditioning, but it was unbearably hot in the room. There was a noisy fan that didn’t help. The windows open opened a tiny bit which just made the room noisy with street sounds. Its was very hard to sleep. The staff were lovely and everything else was fine, but that doesn’t matter if you can’t sleep a wink. The rooms were hotter than rooms in my home at the same time of year, so it must be something to do with the building that traps heat in the rooms. It’s ridiculous that premier inn have not put air-con into all the rooms, the hotel is simply not viable without it.