Norwich City Centre (Duke Street) hotel

ta-ratings-img(2319 reviews)
  • Premier Plus rooms

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

Hotel FacilitiesSee all

Chargeable offsite parking

Breakfast

Restaurant

Free Wi‑Fi

Accessible

Family rooms

Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Parking at Premier Inn Norwich City Centre (Duke Street) hotel

There is no on-site parking available on site, there are only two disabled parking bays at the side of the hotel.   

Chargeable off-site parking is available at St Andrews Multi-Storey Car Park (NR3 3AT) next to the hotel. Please note, we are on a one-way road with the car park being before the hotel and parking is extremley limited.

Car park rates are £2.00 per hour and over 5 hours is £10.00. Overnight charges will then be added on top, 6.30pm to 7am is £3.00.

Our rooms

Standard double

A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Tea & coffee facilities

Double or kingsize bed

Free Wi-Fi

Powerful shower

Desk

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Premier Inn Premier Plus room with double bed alongside sofa chair with smart-TV, office table lamp, desk and office chair

Premier Plus double

Our enhanced room design. Includes Ultimate Wi-Fi, coffee machine, mini-fridge, bedside USB ports, iron, upgraded workspace & more.

Ultimate Wi-Fi

Coffee machine

Vanity area

Air conditioning

Bedside USB ports

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Restaurant

Thyme Bar & Grill
Breakfast

Mornings have never been so tasty! Build your own breakfast and fill up your plate with freshly cooked favourites like bacon, sausages, eggs and hash browns – plus a tasty selection of veggie and vegan options – and continental delights like fruit, cereal and freshly baked pastries. Plus, when an adult orders a Premier Inn Breakfast, up to two kids eat breakfast for free** 

Reviews for Premier Inn Norwich City Centre (Duke Street) hotel

1-2 of 2,319 reviews

"Worst hotel ever, do not use this hotel!"
Absolutely awful, worst hotel we ever stayed in, £161 for a Tuesday evening! we have 2 small children and the hotel in general and the room was dirty, and we were given a room with no air conditioning! This was never told to us before we arrived! It was roasting hot and we could barely sleep all night, not very useful considering we were going on holiday the night day. Absolutely dreadful experience and the staff were incredibly unhelpful!
"Exceptional Hospitality That Feels Like Home"
I stay at Premier Inns regularly for work and the Norwich City Centre (Duke Street) location stands out every time thanks to the outstanding hospitality from Sarah. From the moment I walk through the door, she greets me with a warm smile and a genuine enthusiasm that instantly lifts my day. Her ability to remember guests and welcome me by name makes the experience feel so personal, like a home from home. Sarah consistently goes above and beyond to ensure guests feel comfortable and valued. Nothing is ever too much trouble and her friendly, approachable manner sets the tone for the entire stay. It’s rare to come across someone so naturally suited to hospitality; she’s a true professional with a heart for people. Sarah is an incredible asset to Premier Inn.
""
The room was really hot, and walking in to 3 fans in my room was appreciated. Customer service in the evenings was top notch. Sarah, Peter and Angel sought to help out in any way, and offered a smile throughout. They really made this experience great. However, when trying to get an iron in the morning, I waited at the front desk for approx 10 minutes ringing the bell for assistance and getting no response. This was just before 8am and I had to be in a meeting at 8:30. I was disappointed to see a staff member come into their shift and tell a man out the back that people were waiting. Especially at this time in the morning, when most have to leave for work. The parking is charged and not affiliated with premier inn, however it would be a nice touch if they could validate parking as I spent £26 over my 2 nights. My room was particularly close to the road, which was loud, and the heat left no option other than to have a window open. The customer service from the 3 employees above would tempt me to stay again, but this does need consistency.
"Great customer service"
The Service at reception and in the restaurant from Kyra and Emily was brilliant, super customer care and attention to detail. My Prem plus room was really great and the meal deal is really good value. Looking forward to Breakfast in the morning and another cold Peroni ! Many thanks again Kyra and Emily
"A mixed bag."
Checking in was easy and the staff member made it pleasant. The bed was comfortable but it was impossible to sleep well because the room was so hot. The room was clean but very shabby and dated. We had the room serviced once on our stay and it was done very well. Breakfast was good value.

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Hotel description

Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize bed.

Hotel contact information

Phone: 0333 321 1369

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