Norwich City Centre (Duke Street) hotel

This is our second stay at the hotel. Staff are lovely and friendly. However we had two issues on this stay. The first is the room smelled strongly of smoke. We were in a rush when we arrived, so reported it later that evening and they apologised. We also requested late checkout, explaining mornings are difficult due one of us being disabled which was granted. The last time we stayed and had late checkout, housekeeping let themselves into the room with me sleeping in bed so this time I put up the do not disturb sign but housekeeping still hammered on the door. I was told at reception to complain to head office, and had the most dismissive and rude response. First we were told we'd been offered a new room and refused - which was absolutely not true. Secondly we were told housekeeping always knock on the door even with late checkout/do not disturb on the door. I have never had that experience in another hotel. We responded to say we absolutely had not been offered a new room, and they replied saying the hotel says we were. All we were looking for was an apology - instead we have been accused of lying. Otherwise it's a good hotel and in a great location for the theatre, but now we will look elsewhere to stay based on the very poor customer service we experienced.

The hotel is in a great location. Sadly there is no car park and while St Andrews car park is very near, it's not the cheapest option. The hotel is great for one night while out and about in Norwich. We didn't eat at the hotel.

We’re local, but decided to stay overnight in the city and glad we chose this hotel. All of the staff we met were so incredibly friendly, especially Sarah, every hotel should have one 😃 Great service, tasty breakfast and comfy & clean.

Great hotel, my 5th stay here. I like the location,rooms always clean and well serviced. Good buffet breakfast-I have to name check the excellent waitress (Wendy) and the chef (Robert)-with poached eggs made to order

Easy to find, city centre hotel. Pleasant, quick checking in staff, clean and a nicely presented quiet Premier Plus room. I had an excellent nights sleep, the usual high standard buffet breakfast. The staff in the Breakfast Buffet, pleasant, welcoming and efficient. No problem to the staff when asking for a bowl of Porridge (other hotels take note). Car Parking is in the council owned St Andrews car park which will cost overnight £14 and is a 5 min walk away (hopefully out of the rain). Located in the student/uni area in the City Centre, and a great location to access the shops, bars and food outlets. Plenty of choices for all budgets. Again, all i would say about Premier Inn's are the persistance with showers over bath tubs, its old, restricting and potentially dangerous for the infirm, older person. Other than that, i would not hesitate to stay again. Well done Premier Inn Norwich City Centre team.