Norwich City Centre (Duke Street) hotel

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

TripAdvisor Traveller rating:

1,907 reviews

Guest Rating:

4.5

Based on 1,957 surveys

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Duke Street, Norwich, Norfolk NR3 3AP

Sat Nav Directions: NR3 3AT What 3 Words: ///songs.export.puns

Directions: From A1074 go straight over traffic lights (Toys R Us) into St Benedict's Street OR From A147 (A140/A11) turn right at traffic lights (Toys R Us) into St Benedict's Street. At traffic lights, turn into Duke Street and use car parking facilities in St Andrews multi-storey car park immediately on the right. This car park is not on site. The hotel is a short distance from the car park on the right. Parking is chargeable at 5GBP per night.

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Transport and local information: Norwich Airport 3 miles
Norwich Shopping Centre
Norwich Cathedral Historic Site
Norwich Train Station 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Parking is available at St Andrew's car park (NR3 3AT) next to the hotel at a discounted rate of £5 per night. Tickets need to be validated at reception. Please note: we're on a one way road with the car park being before the hotel.

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1-5 of {{1907 | number:0}} reviews

26 Oct 2020

RachelBth15

Trip Type: Family

"Dirty and disappointing "

We were so disappointed with our stay, after having a lovely night at another premier inn location the night before. I really dislike having to be negative but this hotel stay was a chain of unfortunate events. On arrival ( after 3pm) our room wasn’t ready and we were offered another. Unfortunately this was badly positioned for us with a young child, so we declined and waited for our original room. On entry, we were hit by an alarming smell and investigated to find the bins positioned directly below our room. It wasn’t an overly warm night but our room felt like the tropics and the window had to be left open for the small amount of cool/smelly air that it let in. When putting my daughter into bed, I moved a large cushion to find a huge nail clipping on the floor; refrained from vomiting and persevered. The heat in the room was so intense that we needed to put the fan on, to circulate the smelly hot air. However, I firstly had to spend 20 minutes completing the next challenge of taking the fan apart and cleaning the thick dust off the blades and cover! Thankfully I had a stash of kitchen roll and zoflora in my Mary Poppins bag! Eventually the loud hum of a generator helped me to drift off into a sweaty sleep! For such a beautiful city, it was the worst hotel room I’ve ever experienced.

5 Oct 2020

Y2226BUmicheller

Trip Type: Family

"Mrs Reynolds"

Had a lovely stay at Norwich , Duke Street , really impressed with all the COVID procedures in place . I have allergy issues with food and the lady that served us was very knowledgeable , which unfortunately is rare in eating establishments, and the Premier Inn allergy sheet is very easy to follow , a very enjoyable stay 😁

5 Oct 2020

kdpurpleskies

Trip Type: Friends getaway

"Customer Service"

Very good customer service offered by Table Table at the Nelson Road, Norwich Premier Inn restaurant by Manager Peter Ramsey on Sunday, 4th October. Due to a genuine miscommunication and oversight, we arrived to our pre-booked table within the required time and found there was no booking. The kitchen were closing and were unable to take our order. We were informed by a member of staff that we would be unable to order food. Peter handled the situation in a professional manner and resolved the problem. Peter was able to sort out the issue by speaking to the kitchen and proceeded to arrange for us to be served with food and drinks. We understand we’re in unprecedented times and we thank Peter for his display of clear leadership. Thanks once again Premier Inn for a wonderful stay.

25 Sep 2020

Shirley1256

Colchester, United Kingdom

Trip Type: Family

"Few days visiting Norwich "

Stayed at the hotel a few times over the years. COVID 19 meant no cleaning service but that was not a problem. The rooms were quite hot at night as no air con there was an Electric fan that we used. The bed was comfortable but the pillows were not . The vending machine downstairs charged £1 for a packet of crisps. We did not use the restaurant as they only provided breakfast and the reviews regarding service were not good so we did not want to risk it. Plenty of places to eat out. The Riverside walk was lovely very interesting and views were good. We went to Elm Hill and looked at medieval buildings and the shopping was good. We visited wroxham but we were disappointed but Sheringham was nice.

25 Sep 2020

raine764

Wisbech, United Kingdom

Trip Type: Friends getaway

"Great hotel "

Six of us stayed here for one night, great location for City centre, its only a few minutes walk away, car park is a minute walk from the hotel and £5 a night, staff really friendly and helpful, will be staying again and would recommend.

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Hotel description Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize Hypnos bed.

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