Norwich City Centre (Duke Street) hotel

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

TripAdvisor Traveller rating:

1,877 reviews

Guest Rating:

4.5

Based on 1,957 surveys

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Duke Street, Norwich, Norfolk NR3 3AP

Sat Nav Directions: NR3 3AT What 3 Words: ///songs.export.puns

Directions: From A1074 go straight over traffic lights (Toys R Us) into St Benedict's Street OR From A147 (A140/A11) turn right at traffic lights (Toys R Us) into St Benedict's Street. At traffic lights, turn into Duke Street and use car parking facilities in St Andrews multi-storey car park immediately on the right. This car park is not on site. The hotel is a short distance from the car park on the right. Parking is chargeable at 5GBP per night.

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Transport and local information: Norwich Airport 3 miles
Norwich Shopping Centre
Norwich Cathedral Historic Site
Norwich Train Station 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Parking is available at St Andrew's car park (NR3 3AT) next to the hotel at a discounted rate of £5 per night. Tickets need to be validated at reception. Please note: we're on a one way road with the car park being before the hotel.

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1-5 of {{1877 | number:0}} reviews

4 Aug 2020

Tony R

Wisbech, United Kingdom

Trip Type:

"Disappointing - for once"

When we booked, the website said we couldn't phone the hotel, so we were unable to ask for a river view room (which is quiet). On arrival at 2:30, check-in took longer than usual, and we were told that the river view rooms weren't available yet, as they hadn't been cleaned. We accepted a courtyard view room (also away from the road) which was noisy due to air-conditioning units outside running all night, and then made worse at 6am Monday when the bin men arrived in the courtyard! Sunday breakfast was fine - slower than usual, as it was all waitress service, instead of buffet, but Monday breakfast was very slow. We understand that they reckon people will take 3/4 hour to eat - we spent half an hour looking at an empty table. There weren't enough staff on duty, and they were rushing about, and getting very harassed. We noticed other people leaving without receiving their breakfast. They have only been offering breakfast for a few days, so there is a lot of learning to do, so let's hope improvements are made. This is our 7th or 8th visit here, and the only time we've not left a 5 star review.

2 Aug 2020

X6747RNmatthewp

Norwich, United Kingdom

Trip Type: Family

"Feeling hot hot hot "

I can’t believe how hot the room was ... a tiny fan for a big room is absolutely no good and a window that hardly opens .. it’s was cooler on the street . Breakfast was a complete shambles was only aloud the table for 40 mins but it took 35 mins for our breakfast to arrive !!!! The staff all but one young lady where rude and even spoke to each other like dirt .. turning people away for breakfast a gent on his own but then seated a family of four clearly the family generated more money for till !!! ... discussing problems with the hotel in front of costumers very in professional.. Shields put in place to prevent the spread of COVID dirty and people where actually able to write in the dirt ... empty hand sanitizer... do I really need to carry on !!! Avoid this hotel !!!!

16 Jul 2020

MrLondoner1977

Greater London, United Kingdom

Trip Type: Solo travel

"Excellent hotel"

I was only there for an overnight visit. The room was terrific. I was expecting something really small for the price but it was spacious and the bed was very comfortable. Staff were friendly and helpful.

12 Jul 2020

1000Suzi

Aldbrough, United Kingdom

Trip Type: Family

"Weemend"

Excellent hotel, very good price, nice large clean room, excellent off site car parking, easy to pay / sort would use again, very good base for exploring Norwich center, 5 mins to everything, good facilities

7 Jul 2020

Melaniej64

Halstead

Trip Type: Couples

"Excellent Customer Service"

We would just like to say thank you to Sharon (Duty Manager) and Rob (Maintenance) for going above and beyond with their customer service. What a great team, and we will be sure to re-visit and say hello 😃

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Hotel description Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize Hypnos bed.

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