Norwich City Centre (Duke Street) hotel

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

TripAdvisor Traveller rating:

1,908 reviews

Guest Rating:

4.5

Based on 1,957 surveys

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Duke Street, Norwich, Norfolk NR3 3AP

Sat Nav Directions: NR3 3AT What 3 Words: ///songs.export.puns

Directions: From A1074 go straight over traffic lights (Toys R Us) into St Benedict's Street OR From A147 (A140/A11) turn right at traffic lights (Toys R Us) into St Benedict's Street. At traffic lights, turn into Duke Street and use car parking facilities in St Andrews multi-storey car park immediately on the right. This car park is not on site. The hotel is a short distance from the car park on the right. Parking is chargeable at 5GBP per night.

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Transport and local information: Norwich Airport 3 miles
Norwich Shopping Centre
Norwich Cathedral Historic Site
Norwich Train Station 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Parking is available at St Andrew's car park (NR3 3AT) next to the hotel at a discounted rate of £5 per night. Tickets need to be validated at reception. Please note: we're on a one way road with the car park being before the hotel.

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1-5 of {{1908 | number:0}} reviews

24 Dec 2020

381peejay70

Norwich, United Kingdom

Trip Type: Solo travel

"“Little Christmas” treat "

Just got back home after a pleasant and relaxing stay at the Premier Inn, which, unfortunately, but fortuitously at the same time, has had to be cut short because of the Covid-19 Tier 4 regulations coming into force at midnight, Boxing Day, thus reducing my stay by 2 days, but am satisfied that refunds for both days were made today, so that’s all good. It was a great location, with river views, and all Covid safety measures were all being taken very seriously. The restaurant couldn’t operate as normal, as I was given a menu on arrival, which if I fancied anything, I’d need to place my order with reception and they’d ask you to return within 10/15 minutes to pick it up and take back to your room. You had to wear your mask at all times when moving around the building. The food was nice although I felt sad that you had to eat from a cardboard container with wooden cutlery, which screamed out loud to me, how detrimental this whole pandemic is! I hope to return at some point, under different circumstances and at the same time, thank the friendly staff for their friendly and professional service and for keeping me informed of any possible changes that may have affected my stay, although I will not let this dampen my impression at all, as the staff couldn’t do enough for you, they cared, they were efficient and clearly displayed great customer service training skills. Hope that all the staff have lovely Christmasses and that 2021 will hopefully rejuvenate all those people in hospitality who work very hard all year round to make people’s stays as safe and enjoyable as they can.

19 Nov 2020

JonathanStorr

Louth, United Kingdom

Trip Type: Family

"HALF TERM BREAK"

Great location car park was very handy and very cheap. Room was great although a little warm even at the end of October. Only downside was they were very short staffed as it took a long time to check in and the wait for our breakfast order was over 30 mins. Having said that the staff we did encounter were very helpful and polite All in all though great value for money and will definitely return. When we. Ext visit this lovely city.

26 Oct 2020

RachelBth15

Trip Type: Family

"Dirty and disappointing "

We were so disappointed with our stay, after having a lovely night at another premier inn location the night before. I really dislike having to be negative but this hotel stay was a chain of unfortunate events. On arrival ( after 3pm) our room wasn’t ready and we were offered another. Unfortunately this was badly positioned for us with a young child, so we declined and waited for our original room. On entry, we were hit by an alarming smell and investigated to find the bins positioned directly below our room. It wasn’t an overly warm night but our room felt like the tropics and the window had to be left open for the small amount of cool/smelly air that it let in. When putting my daughter into bed, I moved a large cushion to find a huge nail clipping on the floor; refrained from vomiting and persevered. The heat in the room was so intense that we needed to put the fan on, to circulate the smelly hot air. However, I firstly had to spend 20 minutes completing the next challenge of taking the fan apart and cleaning the thick dust off the blades and cover! Thankfully I had a stash of kitchen roll and zoflora in my Mary Poppins bag! Eventually the loud hum of a generator helped me to drift off into a sweaty sleep! For such a beautiful city, it was the worst hotel room I’ve ever experienced.

5 Oct 2020

Y2226BUmicheller

Trip Type: Family

"Mrs Reynolds"

Had a lovely stay at Norwich , Duke Street , really impressed with all the COVID procedures in place . I have allergy issues with food and the lady that served us was very knowledgeable , which unfortunately is rare in eating establishments, and the Premier Inn allergy sheet is very easy to follow , a very enjoyable stay 😁

5 Oct 2020

kdpurpleskies

Trip Type: Friends getaway

"Customer Service"

Very good customer service offered by Table Table at the Nelson Road, Norwich Premier Inn restaurant by Manager Peter Ramsey on Sunday, 4th October. Due to a genuine miscommunication and oversight, we arrived to our pre-booked table within the required time and found there was no booking. The kitchen were closing and were unable to take our order. We were informed by a member of staff that we would be unable to order food. Peter handled the situation in a professional manner and resolved the problem. Peter was able to sort out the issue by speaking to the kitchen and proceeded to arrange for us to be served with food and drinks. We understand we’re in unprecedented times and we thank Peter for his display of clear leadership. Thanks once again Premier Inn for a wonderful stay.

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Hotel description Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize Hypnos bed.