Norwich City Centre (Duke Street) hotel

The room was stifingly warm with no air conditioning. I don't know why it was so warm as the temperatures outside were lower and it was several days after the warm spell.. Approached the staff who said there was nothing they could do about it. A fan was provided but it made no difference. We had to leave the window open and consequently the outside noise intruded (kitchen air con units and 5am bin collection directly below the window). The visit was part of a 30th wedding anniversary so was very disappointing. We use Premier Inns regularly and we're used to better than this.

We have just stayed at this hotel for 4 nights - a party of 4, 2 of who have mobility difficulties. The hotel is in a fantastic position in terms of accessing the city and is easy walking distance to the city shops, bars and of course the cathedral. The absolute best thing about the hotel is the staff who were all fantastic. Special thanks go to Peter and Bethany on reception who went above and beyond to sort a room change for my elderly mother. Throughout the whole of our stay they were helpful, friendly and very proactive in terms of accommodating my mum and sister. The food was also fabulous thanks to Ryan the chef who prepared some delicious meals for us. I would 100% recommend this hotel if you are planning a trip to Norwich. Thank you so much to all the team for making our stay perfect.

Just got back from an excellent stay at this Premier inn. Check in was seamless and was made to feel very welcome. The room was clean and comfortable. The breakfast was delicious, well presented and the evening meal was excellent. Special shout out to the pizza. It was wonderful. The best thing about this hotel is the staff. They were professional, friendly and genuinely cared about your stay. Thank you very much.

I stayed one night in a standard room and it was horrendous. The room itself seemed old and tired. The windows only opened a crack. It was in May on one of the hottest days of the year and the heat was unbearable. My room was hotter than the 35C outside! It was like a sauna. I could not bear to be in the room and only went in it at night time. I slept with the window open all night on top of the duvet. By morning, I had to escape as it got so hot again. The hotel provides a desk fan but it is not good enough. The room needs A/C. Every room in this hotel needs A/C, whether standard or Premier Plus. Premier Inn management really needs to do something. Premier Plus rooms are wonderful as they have A/C but standard rooms do not and in this May 2026 heat they are unbearable.

This is the second stay we have had at this hotel. The location is an easy walk into the city (and close to our favourite cafe!) We had paid for the upgraded room and this was very quiet. Comfortable bed and good shower. The only negative was a lack of USB ports, so bring your adapters.