Norwich City Centre (Duke Street) hotel

0.2 miles from your search location.

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

Hotel Facilities

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

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Norwich City Centre (Duke Street) hotel

Right in the heart of Norwich city centre, close to Norwich Cathedral and Norwich Castle

TripAdvisor Traveller rating:

1,974 reviews

Guest Rating:

4.5

Based on 1,957 surveys

Location

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Duke Street, Norwich, Norfolk NR3 3AP

Sat Nav Directions: NR3 3AT What 3 Words: ///songs.export.puns

Directions: From A1074 go straight over traffic lights (Toys R Us) into St Benedict's Street OR From A147 (A140/A11) turn right at traffic lights (Toys R Us) into St Benedict's Street. At traffic lights, turn into Duke Street and use car parking facilities in St Andrews multi-storey car park immediately on the right. This car park is not on site. The hotel is a short distance from the car park on the right. Parking is chargeable at 5GBP per night.

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Transport and local information: Norwich Airport 3 miles
Norwich Shopping Centre
Norwich Cathedral Historic Site
Norwich Train Station 1 mile

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Hotel Parking:

There is no on-site parking available at this hotel. Parking is available at St Andrew's car park (NR3 3AT) next to the hotel at a discounted rate of £5 per night. Tickets need to be validated at reception. Please note: we're on a one way road with the car park being before the hotel.

Our rooms

Standard double

A super-comfy Hypnos bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

Standard twin - double bed and sofa bed

Our twin rooms with a double bed and sofa bed have a super-comfy double or kingsize* Hypnos bed paired with a sofa bed, which can be arranged into a single bed.

Free Wi-Fi
Tea & coffee facilities
Freeview TV
Powerful shower
Desk

Standard family

Our spacious family rooms include a double or kingsize Hypnos bed, plus a sofa bed and pull-out bed. We also provide travel cots at no extra cost.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

Standard accessible

Includes adjustable beds (standard wheelchair 480mm height), more space and wider entry bathrooms with lowered baths or wet rooms.

Free Wi-Fi
Tea & coffee facilities
Double or kingsize Hypnos bed
Freeview TV
Powerful shower

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1-5 of {{1974 | number:0}} reviews

13 Sep 2021

GoPlaces23304310537

Leeds, United Kingdom

Trip Type: Couples

"Things you need to know"

Things you need to know . In case the hotel hasn’t told you . 1. There is a noisy construction site opposite the front of the hotel on Duke st 2. The free internet doesn’t work . 3. The Ultimate £5 per day internet ……doesn’t work. 4. Fresh Towels and room cleaning can be booked . 5. The staff are pleasant and trying their best . 6. The system for the £5 per day parking in The St Andrews car park , nearby , does work , but check you understand process.

11 Sep 2021

david n

Manchester, United Kingdom

Trip Type:

"Still not cleaning rooms ..."

... on a daily basis when you stay nor replacing towels (if needed) nor replenishing tea / coffee. And a very late checkIn time. Premier Inn claim its because of "deep cleaning" due to Covid. More to do with staff shortages / saving money is more likely the truth. Our room still had crumbs under the table next to the bed - some "deep cleaning". We stayed 4 days and having to e.g. wash your own cups using toilet paper each time you used them is not a good experience. The positives from previous reviewers, I agree with and the staff were indeed great. My rating would have been excellent except for this annoyance of lack of customer care allegedly due to Covid measures.

11 Sep 2021

kath s

Peterborough, United Kingdom

Trip Type:

"Overpriced"

When booking the only room left was an accessible one. It was not specified that the bed was a small double. The wet room could have done with a good clean. The floor was still wet when we showered on the 2nd morning. If the rooms are not being cleaned each day would it not make sense to leave extra tea and coffee? Having to join a longish queue for more supplies was a pain. Staff were helpful

9 Sep 2021

167eileen

London, United Kingdom

Trip Type: Friends getaway

"Shambles"

It was bad from start to finish. The check in experience was the worst I’ve ever had in my life! We were standing in the queue for about 45 minutes because the customer in front of us was arguing with the receptionist. By the time we actually got checked in, the queue was going out the door and half way down the street! There were no self-check in machines and no other members of staff. One employee had to manage everything by herself! Eventually, she phoned for help but the manager said it would take them about 15 minutes to get to the hotel. In the end, we were checked in by a trainee who, despite a gallant effort, didn’t really know what she was doing. This caused problems at breakfast the next morning as, despite paying for it, we weren’t on the list! There were other problems too: 1. No duvets on beds (sheets only). When we asked for duvets, we had to wait about an hour for them to be delivered to our bedroom so we didn’t get them until about 11pm - so much for an early night! Moreover, I was in the sofa bed so had a single duvet cover but the duvet they delivered was a double (despite explicitly asking for a single). And the other duvet - the one for the double bed - was stained! 2. Vending machine broken. Was told the usual story, that it belonged to another company and that I would have to phone them if I wanted my money back. I eventually managed to get the item out. 3. Later check in time of 4pm (as opposed to 2pm) apparently to give them time to deep-clean the rooms. But this means there’s an influx of guests around 4pm as opposed to them arriving in dribs and drabs throughout the afternoon. Hence, our terrible check in experience. And it’s not Covid-safe either as everyone arrives at the same time so there’s no social-distancing - and because the restrictions have been lifted, most people aren’t wearing face masks either. 4. Staff agreed to let us leave our luggage at the hotel after check out, but there was some confusion when we went to collect it despite having numbered receipts for each item. I would never stay in this hotel again - and wouldn’t recommend it to family or friends either!!!

9 Sep 2021

hiddeninherhead

United Kingdom

Trip Type: Business

"One night in Norwich"

This was my first visit to Norwich and I couldn’t have picked a better place to stay. I was only staying there one night for work so didn’t get chance to explore the surrounding areas. However, the hotel is by the river and it was nice to relax there after work. Breakfast was included and it was very good. The staff were friendly, the bed was so comfy, and my room was clean. I would happily stay here again.

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Hotel description Stay at the heart of historic Norwich with Premier Inn Hotel Norwich City Centre (Duke Street). Whether you're looking for arts and culture, shopping and shows, or are here for work, you'll find us a great place to start. Marvel at the cloisters of Norwich Cathedral, or uncover the city's history at the Castle Museum. Treat all your senses with a wander around Norwich's traditional market. Catch some drama or comedy at the Theatre Royal. Then unwind in our tasty restaurant and relax in a new-generation bedroom and luxury kingsize Hypnos bed.