Norwich Airport hotel

The lamp on the vanity unit had no bulb and after reception trying several bulbs it was determined that the lamp was broken. The vanity chair was badly stained. The next day after having a shower we couldn't turn it off and neither could the manageress who said they would get maintaince to come out. So we asked to be moved which she agreed to but we had to wait until the room was serviced. However the vanity lamp did not work either. The right hand window curtain would not open which was sorted. In view of these issues which were time consuming and inconvenient we feel a basic sorry is unacceptable. Won't be staying there again.

I was surprised to find that I had to pay for parking, room was good, evening dinner was a long wait from ordering, Breakfast was busy again queues for hot drinks as only one machine available

Positives: Car park spacious enough with £5 per 24hrs charge. Comfortable bed. Early check in available. Negatives: Not worth the price. We paid for early check in and had requested a cot bed as travelling with 18month old. Upon arrival there was no one at reception so we rang the bell as advised on a note. After a short wait and as kid was crying we rang fee more times and after more waiting (5-10min) a woman appeared. Instead of “sorry for the delay. Thanks for waiting.” We basically got told us off for ringing more than one time on the bell stating that regardless of how many times we ring she won’t come quicker (mind that there is no way for customer to see if the ring has been acknowledged by anyone). Then we were given room quite far from reception, so I’d recommend if you have a small kid and luggage to book accessible room as there are no lifts. When we got to the room there was no cot provided despite of it being requested upon booking. We wanted to call reception but then realised there was no phone in the room to do so…probably for the better so we don’t inconvenience the reception lady again. Overall disappointing experience for £130 considering the outdated rooms and not fulfilling booking requests. The rest of the staff we encountered were quite lovely.

The room is disgusting. 🤢 for the price they charge the kettle is full of limescale there are cobwebs on the ceiling. The windows are filthy. The whole room needs to complete update.

Noisy, dirty, out dated ( no air-con) worn out with a filthy Brewers Fayre to eat at!