Kings Lynn hotel

Been to many Premier Inns. Here we stayed for four nights. Apart from the usual lovely bed, the Brewers Fayre staff were excellent. I can remember Clair, Gilly and I think Chloe who were exceptional. What I liked was that they were always looking for tables to clear, buffet to replenish and unfailing polite and friendly and worked together as a team. additionally, the hot food was hot!! All in all a very enjoyable experience for the four of us. Well done.

What lovely staff at this premier inn. All of them!! Not only was our stay so lovely, super clean, beds so comfy but I left my handbag there. Called expecting it to have disappeared like it has in the past, they found it, packaged it up for me to be collected by royal mail. So very grateful as it had my medication in there. Thanks again ❤️

So bad! Check in was a nightmare, we arrived at 3:20, the reception was packed with people, we tried to use the digital check in boards, it popped up "ops something went wrong" found a lady to help, she was very blazé and said "Just means your room isn't ready yet." We said, Erm we've just done a four hour drive, we have a taxi due to collect us at 4:45 and we both need to shower. She said "Queue over there we'll try and get you another room." 20 minutes later we finally got to the front of the queue, the lady then had a conversation with another member of staff (whilst we waited in front of her) took down our surname incorrectly (twice - she was clearly not concentrating) and then moved our room to one that was ready. Because our room had been swapped we weren't able to put our registration number into the parking board, she took down our reg and said she would do it "When I get five minutes". We left it with her. When we got back to the hotel at midnight and my husband said, lets just enter our reg now just to make sure. We put our reg into the board and it almost instantly sent me an email confirming our parking had been added - I hadn't received that email before so clearly the lady hadn't completed that process as she said she would (unsurprising as she wrote it on a post it note and the desk was a mess).

We had our evening meal in the brewers fayre next to hotel. For some reason I paid for our evening meal when I had a meal deal booked. I went to a member of staff who I think she was the manager, she wore glasses. It was no trouble for her refund me what I mistakenly paid out. She was extremely efficient and friendly which are two qualities I appreciate. Just wish I got her name. Brilliant service.

Very disappointed. No air con . Awful microwave food at the onsite pub and really difficult to get a taxi to and from there due to concerts held at the same time in Sandringham . Very dissatisfied and not with the cost