Wirral (Childer Thornton) hotel

We were welcomed on our arrival by a lovely man who we never got to know his name, Cheery and helpful. We were surprised later in the evening to see him behind the bar, taking food orders, running the restaurant all while overseeing the hotel reception and general hotel duties. Give that man a rise! We could see that they were extremely short staffed (which we later established is a normal day) so expected a delay with our food, but when it did arrive it was very tasty and nothing too much trouble. Our room was clean and comfortable. The restaurant was relaxing, evening meal and breakfast of a very good standard. We will have no hesitation of staying here again if we’re in the area.

We had a great stay at the premier inn special shout out to Matt who waited tables and then was behind the bar he was all over the place run off his feet bless always professional and friendly nothing was too much trouble he had w great sense of humour and respect for his customers would definitely stay again

We are staying the old side of the hotel, its noisy in the mornings with all the contractors leaving for breakfast. Not quite sure what happened to the Premier in guaranteeing a good night sleep. We decided to have food in the joining pub/restaurant on our 1sr night. Was really quite shocked to see just one member of staff taking orders, serving food, clearing and cleaning tables, serving behind the bar and trying to keep all the customers happy. We were even more shocked when the lady in reception joined him later to help with clearing and serving food and setting up for breakfast. These two members of staff were clearly run off there feet, it was ridiculously clear that this hotel is clearly understaffed. I asked if staff were off sick, I was told no its only ever two people. Those who work from head office who make the decisions on staffing, should be made to work a month in this place. Just two of them to see how there staff are treated. It's nothing short of terrible working hours and conditions. The two members of staff in question where nothing but professional, with smiles on there's faces and are an absolute credit to the Premier Inn.

Excellent hotel and value for money, I stayed on the 2nd floor at the back of the hotel, room was warm and bed confortable, On arrival their was plenty of parking. Manager on recption very helpful checked me in quickly and help with registration of car. Restaurant , food was nice I have a veggie curry, the fish and chips looked lovely but was trying to be good. Food was beautiful and really enjoyed the 2cpurse meal deal. Breakfast in the morning was lovely too. I ordered poched eggs med done and they where perfect t nothing was room much of a problem from start to when we left this hotel was amazing, also I have to higlight the manager Matt, his customer service skills are amazing, we met at checking, then when at dinner was serving then saw him the next morning, I made a point of thank him for his exellent care and customer service, as had had quite a bad week and quite rundown and the customer service he offered, I felt quite cared for, and I am not a needey person but really appreciated all the effort he gave ro the customers including myself ro ensure everything was ok and could nor enouth. He even arranged a late dinner for my husband at the end of service as he arrived quite late, we had a funeral to be at the next day, it made quite a difference as had been stuck in a hospital all week living off mechine food and sleeping in hospital chairs at night. His care to ensure we had a nice meal , directions swift check in and great breakfast in the morning made a difference. I left the hotel, and felt I had to recomend as the staff all work so hard and Matt the Manager was an exceptional perfessional person who gave amazing customer service.

Thank you Matt and team for the warm welcome we recieved after a long day of traveling Matt greeted us with a smile and great energy that continued on through the evening. He went above and beyond for us all. The rooms were very spacious and spotless. Breakfast was a hit with plenty of choice. All in all a great stay. Thank you Matt and team 👍