Liverpool (West Derby) hotel

First time I've been disappointed with a Premier booking. Overpriced by usual Premier out of City Centre standards and additional charge for parking not referred to in booking process. Shower and bed were both excellent but no duvet or bath option. (Could have asked for duvet but not required.) Breakfast cold and not up to usual Premier standards.

I stayed here on a Friday night, having travelled by train from Manchester, as my teenage son was participating in a running event at nearby Stanley Park on the Saturday morning. From Lime Street Station, it was approximately a 20 minute drive and cost £12 in a black cab. We arrived around 5pm and received a friendly welcome from reception staff. A female member of staff saw that I had mobility issues, and she immediately set about transferring me from my allocated room to a ground floor room. Our room was comfortable and clean. We had our evening meal in The Beefeater next door, having already pre-booked a table in there. I did this via the link on the email that Premier Inn sent to me the day before my stay. I also booked our breakfast slot and lunch slot for the following day, so had no problem getting a table for any of our meals. The food was good quality and I couldn't fault the service. We had breakfast at 7am to ensure we could get to the running event on time. Everything was freshly cooked at this time and there was plenty of choice. There is an M&S Food Hall and an Aldi on site, so handy if you want to purchase any snacks during your stay. There is also a confectionary & drinks vending machine in the hotel's reception. The hotel is in a good location for Anfield, Goodison Park and Stanley Park. It cost us £7 in a taxi to Stanley Park, which is around an 8 minute drive away, this being the park that is in between the two football grounds. One thing to note..., the carpark is very small and there are only a few disabled bays. The one right by the entrance was occupied by a huge van the whole time I was there (no blue badge), and the other two were often occupied by non-blue badge holders too whilst I was there. As a blue badge holder, I was glad that I had got the train, as all of the disabled bays were full throughout my stay. My son is booked on the same run for next year and we would both be happy to stay at this hotel again.

GENERIC complaint against PI Issues started October 2024 with this place, more correctly staff attitude Another company ruined by Spreadsheet know nothings According to Customer Service person partial refund on breakfast (owed to me (due to full breakfast not being available)   was 'a gesture of good will' I pointed out that a 'a gesture of goodwill' would be a full refund after paying the money I was told I would get back because they couldnt supply full breakfast. I was told this would be refunded before I stopped and a sign appered the night before stating same Still had to contact them for 'gesture of goodwill' oops refund Sharks Just like every run of the mill garbage UK Company, used to be so much better Wont stop there again, reckon I used to stop there at least twice a year, probably more Nice work Spreadshe + Real complaint was triggered by ongoing issues with booking processes which spreed sheet know nothings dont seem to be worried about + rudeness from woman in Birmingham Bridge and women in West Derby ALL IN LAST 10 Months - AVOID, Travelodge cheaper anyway, Loyalty

Stayed at this Premier Inn for the Lana Del Rey concert at Anfield. Couldn’t fault the hotel. Kevin on reception was really helpful. The adjoining Beefeater was pleasant enough & reasonably priced for drinks. Hotel is in a great location for Anfield. We walked back after the concert in 35/40 mins. Aldi & M&S food hall right next door too

Stayed here as we were going to a Dua lipa concert. We got drenched and when we got back the lovely staff at the desk Mike and Rumi were really helpful. Asking if we needed extra towels or anything and helping us with the vending machine when we couldn't work out how to use it. So a big shout out to Mike and Rumi, thank you for all your help. Maria &Ray Tye room 120! 24.6.25 xx