Liverpool (Roby) hotel

The greeting at reception set the mood for my stay, not welcoming, no eye contact very matter of fact. Then the route to my room involved going up in a lift along a corridor through a couple of doors down some steps up some more steps through an other door and then down some more steps. The room its self was fine but there was a lot of noice, people in the room opposite seemed to be having a party. I asked them to keep the noise down but they took no notice. Given the frosty reception I had received I didn't feel inclined to report the noise disturbance. I paid £5 for upgraded wifi but this stopped working at about 10pm it should've lasted 24 hours.

The staff were efficient and friendly but the breakfast was very disappointing. My continental option was very limited and basic. No cheese or meats available or tolls. There was a gluten free bread options but limited to how many slices you wanted, the cooked breakfast was poor quality and small. The. building was tired and needed redecorating. Skirting boards were scuffed in the dining area. The ceiling was noisy from the upstairs room better sound proofing is required as the floor boards were squeaky.

We have visited here loads of times. The hotel is looks abit tired now.Wall paper coming off in the dinning room. Most of the staff was lovely .They were a couple on Friday night very rude . I asked for a packet of cheese and onion crips which was on display. Got told I couldn't have any due to not having any in Stock.But when I asked for the ones on the shelves I got told they where out of date. False advertising comes to mind and they shud be put in the bin The room was lovely and the bed was comfy.

Beautiful location, beautifully presented hotel which was immaculately clean. The parking facilities are great, always a space available. The reception is small but inviting where we were greeted by staff who were nothing but friendly and accommodating and nothing seemed to be a problem for them. The family room was again immaculately clean, all beds made and cot provided. The bathroom was on the smaller side for a family room but usable and clean with all towels provided. The staff at the restaurant were friendly and accommodating and made the whole experience of breakfast so much better. They were particularly great with our toddler and just showed off the Scouse nature of being friendly, ever so well. Breakfast at the restaurant was lovely, very well priced with good choice of continental items which were quickly replenished when they had run out. Everything was very clean and there was a very good amount of tables available so we weren’t all packed in like sardines. The hotel is well placed for travel into Liverpool as Roby station is a short walk across the road through a particularly lovely street in Roby. There are shops nearby, only a short walk away, and a large Asda supermarket a short drive away. Great place to stay, value for money. Would definitely stay again when going home of which I do regularly.

Cleanliness exceptionally poor both inside rooms and outside hotel. Will not stay here again appalling!! Lack of working plug sockets and