Liverpool North hotel

Lovely staff very welcoming and helpful but what a shame about the sad state of the hotel which looks in desperate need of a refurbishment, carpets dirty multiple signs of water leaks in the corridor ceilings. The restaurant and bar are about to close which is a worry as much of the menu and drinks weren't available yet despite this the staff service was excellent both in the evening and at breakfast. Premier Inn really need to think about their closure plan and what guests will do when they stay.

Have used this particular hotel a number of times and it’s usually been adequate. However on this occasion it was not. The room was 26° C the whole time which made sleeping very difficult. The fan provided was extremely low quality and possibly didn’t adhere to British safety standards (according to the sticker on the side). Even at its highest setting it barely provided a breeze and was ridiculously noisy. We asked for another, better fan, but were sent an identical useless one. The WiFi stopped working as well as the TV. We were given a voucher for free ultimate WiFi so we were able to “watch” TV on my phone. The staff were helpful and polite but it felt as if the guests have become a nuisance. I shall not be using premier inns any time soon

5th time staying at this hotel, as our daughter is in Liverpool for University. This was a poor experience so probably the last time we stay. Bedroom and bathroom are tired looking. Beds didnt have duvets on, had them on top of wardrobe, but who wants to make a bed when you get there late? One duvet appeared to be stained (blood) Yuk! Bathroom looks tired, some black around bath, flooring had clearly had significant leak in past, so was discoloured, and bowing under foot, felt unsafe. Wifi, basically unusable due to poor signal. Verified on all 5 devices myself and family had. So pointless to offer free wifi, Didnt bother stumping up for the premium, given the signal issues, but also, useable wifi should be a given nowadays. Free parking is a bonus, but the hotel is used by lots of trades people, so get there late, and you are pushed to find a spot for all the vans in the carpark, that make navigating the carpark very difficult. Lots of potholes in carpark also. Also with all the trades people there, they are up early to get to work, so very noisy around 6am as they all get ready for work, we were on ground floor and noise from upstairs and corridor outside disturbed us all. Shame as we liked this hotel but will try alternatives now for next year of uni and visits.

Staff were lovely rooms where great however the breakfast wasn't the best

We booked an early check-in for 11 am. Arrived and waited while the two receptionists booked in two ladies. Then told our room was not ready so moved us to a room on the 2nd floor well away from the reception. Got to the room and found an astonished cleaner working in there. After a few minutes of being questioned as to why we had been given the room key and whether we were at the right room she opened the the adjacent room so that we could change and attend our appointment. We were then given access to the actual room and could leave our suitcases etc. The room was not clean and standards have gone downhill.