Liverpool North hotel

Usual Premier Inn offering, but beginning to show its age. Main issue was that we had booked a family room for me and my son. On arrival found only one bed to be made up. This was 'sorted' whilst we had a drink next door. However, it became apparent the followiong morning that they hadn't checked the towels when making up the second bed, so we had to get by on a single towel and the floor mat. Air con would have been useful given the room was over 28 degrees. Very friendly staff

Stayed 13-14/08/2025. Woke up during the night to use the toilet and saw a large crawling insect appear from behind the toilet, what looked like a cockroach, approx. 1/2 inch in length. I was unable to catch a picture as it it quickly moved out of site. In the morning there was many insects crawling around the bathroom surfaces. These I did get a picture of. Reception staff member dismissed my report and said there was nothing he could do. I was due to stay another night but checked out immediately. No refund or any form of resolve was offered. Not even a refund for checking out a day early. I won't be staying there again.

Stayed a night at premier north and receptionist Jaqueline was so helpful and warm and welcoming I’ll definitely stay again when I’m in Liverpool again

Stayed Saturday 9th August as visiting relatives in Aintree. Had some doubts as some of the recent reviews are mixed but I couldn't fault anything, Plenty of car parking spaces, car registration process was easy, then we had a very polite and friendly greeting from Jackie and Debbie. Hotel was clean, bedroom tidy and bed comfortable. We were eating out with relatives so can't comment on food quality / service but we did have one drink and the barman too was polite and friendly. The food we saw being served looked fine. There is a certain level of standard and service expected at a Premier Inn and this was evident. If a guest wants air conditioning, ask before you book; if you expect to arrive at 18.00 on a Saturday and want to eat, book a table - common sense as you wouldn't expect to walk into many restaurants on a Saturday evening without booking. Most hotels could do with a freshen up every year but that's an expense. I've stayed at 5 star hotels in London and you do occasionally hear guests in the corridor or the room above / below just like you do at home. If it's bad, complain and let the hotel react / respond. I'd stay again.

When we arrived at the back of the hotel after following sat nav we were worried about the quality of the rooms however we could not have been more wrong. A very friendly greeting on arrival made us feel very welcome and then the rooms were spacious, clean and comfortable. Staff were knowledgeable about the local area. The staff in the adjoining beefeater were efficient and welcoming and the food was brought quickly and really good quality. Staying outside the city wasn’t a problem as having on site car parking was a big bonus for us and a train station less than 10 minutes walk took us directly into the city. Would not hesitate to recommend