Liverpool North hotel

Stayed Saturday 9th August as visiting relatives in Aintree. Had some doubts as some of the recent reviews are mixed but I couldn't fault anything, Plenty of car parking spaces, car registration process was easy, then we had a very polite and friendly greeting from Jackie and Debbie. Hotel was clean, bedroom tidy and bed comfortable. We were eating out with relatives so can't comment on food quality / service but we did have one drink and the barman too was polite and friendly. The food we saw being served looked fine. There is a certain level of standard and service expected at a Premier Inn and this was evident. If a guest wants air conditioning, ask before you book; if you expect to arrive at 18.00 on a Saturday and want to eat, book a table - common sense as you wouldn't expect to walk into many restaurants on a Saturday evening without booking. Most hotels could do with a freshen up every year but that's an expense. I've stayed at 5 star hotels in London and you do occasionally hear guests in the corridor or the room above / below just like you do at home. If it's bad, complain and let the hotel react / respond. I'd stay again.

When we arrived at the back of the hotel after following sat nav we were worried about the quality of the rooms however we could not have been more wrong. A very friendly greeting on arrival made us feel very welcome and then the rooms were spacious, clean and comfortable. Staff were knowledgeable about the local area. The staff in the adjoining beefeater were efficient and welcoming and the food was brought quickly and really good quality. Staying outside the city wasn’t a problem as having on site car parking was a big bonus for us and a train station less than 10 minutes walk took us directly into the city. Would not hesitate to recommend

I would prefer to have spent another £70 and went to the premier inn @ Liverpool centre. This is a very dated hotel, I have stayed at many a premier inn as I travel with work, but when coming with my family I was very disappointed. The bed was the worst sleep I have had from a premier inn, the bed was awful. You could hear the person above us walking around, using the bathroom and moving chairs which was very irritating. There had been a drink spilled on the wall and carpet which hadn’t been cleaned. I would not use the beef eater for food. We checked in at 18:00 and was told by the restaurant they were full until 20:00 so had to find a table in the bar area. While we were waiting for food there was 16 empty tables which were still there at 9 o’clock when we left. We ordered fish bites off the kids menu and when they arrived, they were still frozen so we sent them back. Poor service from the restaurant.

Not clean at all. Bedroom and bathroom were not clean. Tables in the Beefeater were sticky and not clean. plates, cutlery all with fried in food on them. Breakfast not great quality. Dinner in the beefeater was pretty good. Staff in the Hotel and the Beefeater could not have been more friendly and helpful. Only for them we would have checked out and gone to a different hotel. Wifi is non existent in the room. Towels were good quality.

Stayed here on the 28th of June, the rooms have no air conditioning, it was 27-28 degrees all day and all night long, unbearable for sleeping in, rang premier in and they said they don't state aircon so there's nothing they can do, so much to a good night sleep guaranteed, one to miss.