Liverpool John Lennon Airport hotel

Check-in was self check-in, this was fine, but the key to one of our two rooms didn't work, so had to find somebody to make a new key, this took 15 minutes as they were all working in the bar/restaurant. Room aircon temperature was freezing, no matter what we changed it too, but the biggest issue was WiFi, I just needed to check some emails and look at a couple of websites, terrible, it was restricted to 250kb, that meant the BBC Home Page took almost 2 minutes to load, it is an absolute disgusting practice to clean free WiFi when they restrict it so much you are forced to pay for premium which did work as advertised at 5mb

We had to stay here for 6 nights, because our Landlord turned our home into a building site, which wasn't safe with my mobility issues. I genuinely couldn't fault the staff and how well they looked after me and my family! Gabby, Julie, Margaret and the rest, where always happy to help and did so with a smile. The food is great, albeit a little limited after 6 nights, the Katsu curry is particularly very tasty and the mixed grill offers good value for money, even if the steak is a little underwhelming. The rooms were immaculately clean when we arrived, and everything you'd expect from a Premier Inn. The only criticism I can really make is with housekeeping during a long stay. We asked for a full room make up, several times. But, housekeeping kept missing things like emptying the bathroom bin, or changing the bedding, despite it being requested if we made the beds in the morning. Nothing major, just noticeable during a long stay. While Speke is definitely not somewhere I'd choose as a holiday destination, if we ever need to be near the airport, or if our landlord turns our home into a disaster site again, we'd gladly stay here again. Thanks guys!

Arrived late and stayed for one night. Check in was quick and easy which was appreciated as it was nearly 1am. Room large, clean and the bed was super comfortable. Breakfast was standard but the lady who served us was friendly and helpful.

I couldn't have asked more of this Premier Inn. Everything was brilliant. So very different to Hotel Indigo. I had the evening meal & breakfast meal deal on both nights I stayed. That saved 30%. The staff were all very friendly, helpful & had a smile on their faces. Very enjoyable & pleasant stay.

Stayed here before an early morning flight with my husband and 16mo son. The room was nice enough - spacious, clean and comfortable. On arrival, no staff around anywhere. Checked ourselves in using the self service kiosk. My dad dropped us off and went to find a staff member to check if he needed to pay for parking and a staff member in the restaurant confirmed the first 20 minutes were free - great. I had previously arranged for the travel cot we were taking (as they don't provide mattresses in the ones they provide?) to be collected by my dad the following day as we would be going away for a week and did not want to travel with the cot. I confirmed this with a staff member upon check out at around 4am the next morning. He assured me it would be fine and to send my dad a picture of the collection tag which I did. Upon his arrival, the staff member he spoke to refused to give him the cot without the original tag (which was boarding a flight with me), I spoke to the staff member on the phone and he was completely unwilling to do anything remotely helpful. So I boarded my flight quite stressed and feeling bad for my dad and sent another email confirming the arrangements that had been made in advance of our stay. My dad returned later in the day and spoke to the duty manager who did return the cot to him after commenting that she had seen my email (didn't bother to reply though). We thought it had all been sorted until today - almost 2 weeks after our stay - when my dad received a parking ticket claiming he had parked overnight!! He wasn't even a guest at the hotel and literally dropped us off and picked the cot up (successfully on the second attempt). Absolutely abysmal experience and instead of being a convenient option has just made a nice holiday a totally stressful time. Would never ever use Premier Inn again. Pay a little extra and stay at the Hampton at John Lennon - save yourself the headache.