Liverpool City Centre (Moorfields) hotel

I frequently travel to Liverpool for work and as my normal hotel wasn't available booked at the nearby Premier Inn close to Moorfields Station. I generally like Premier Inns as you know what you are getting and they are keenly priced, but sadly this one fell short. Other reviews have commented on the lack of available staff and need to use the automatic check in and that was my experience. I found the machines less than intuitive, mainly because it wasn't immediately obvious to me how you set up your room key. The hotel itself looks very tired and is in desperate need of a refurb. My room itself was basic, the curtain rail was partly broken, the carpet looked to be about 30 years old, but otherwise standard fare for an older Premier Inn. The sound of footsteps constantly thudding across the floor on my first night wasn't welcome and another sign that this building is a little tired now. I stayed for three nights and despite leaving my card out for the room to be cleaned it didn't get cleaned once. I think that's pretty poor quite frankly. On leaving the hotel for the final time, again there were no staff handy and the box for depositing keys was on a board which was not immediately obvious. Liverpool is a thriving city these days which has really blossomed in recent years with many new buildings and restaurants. Against this backdrop the Moorfields Premier Inn really is a bit poor and desperately needs some money spent bring it up to the standard you would expect of a city that is known for its warm welcome.

I would like to start by saying we all had a wonderful stay at the Premier inn Moorfields, From the minute we got there ryan was amazing, I would definitely stay there again, thanks to ryan

I was initially put off this particular Premier Inn, as I found the gentleman on reception to be rude, sarcastic, and unhelpful. Having said that, on the whole, this was a fairly positive experience, and we will use this budget hotel again (for the location, and price, as much as anything). Although we had been warned about building work, and had concerns about the noise level in central Liverpool, it was surprisingly quiet. The room was clean, cool, quiet, and very comfortable. Apart from that one receptionist, staff were fairly pleasant and polite. The restaurant in the evening was not great, by any stretch. Everything was overcooked and flavourless, items were unavailable from the menu, and from the bar. We only went for the meal deal for convenience, and I wish we'd known how many decent bars/restaurants are in spitting distance, and gone for one of those instead. Breakfast was pretty good. Staff were chatty and pleasant, and there was plenty of relatively fresh hot and cold buffet food available. Staff were working hard to keep the decks clear.

A shabby Premier Inn. Again faced at the reception with the check in screens and staff asking me to use it, only for them to come round and check me in for me. What's the point? Thought having a 4th floor top room would mean it would be quiet but no, there are some sort of generators up on the roof that make quite a noise 24 hours a day. Windows hadn't been cleaned for ages. A plus was at least you could open them. Bathroom flooded during my stay from underneath suggesting the plug hole plumbing has become detached. Ended up having to use the towels to mop up the puddles. Bed was good and pillows too were of a decent standard. Pokey breakfast area with not a huge amount of places to sit. Staff just went about their business, not particularly welcoming.

Our first impression of the hotel was an empty reception desk because the 2 female receptionists were outside having a cigarette. We went back out and asked them about parking and they confirmed we were in the correct car park to receive parking for our stay which was about 20 hours, for just £9. Bonus! The room was fine. Bath and over bath shower. Nice comfy bed. The room which didnt look out onto the street was quiet, except for the heavy footed occupants in the room above, we could hear every word and every step. The blackout curtains were excellent. Not so great points, the abundance of drug users walking around on the street outside the hotel, no iron or ironing board in the room so we had to carry them up from reception, drawer in 'wardrobe' wouldn't open. Very little storage space. The room was boiling hot until we discovered air conditioning. No beaker to pop our toothbrushes in, definitely not enough towels for 2 people even for 1 night. Its a great location if visiting the Cavern Club.