Liverpool City Centre (Liverpool One) hotel

Lovely room as always (with air con thank god). We paid for early check in from 11am - there had been a concert the night before so no rooms were ready until 1pm ish. Disappointing that Premier Inn allowed people to pay for early check in when it was fully booked. The duty manager (so sorry - didn't catch his name but a guy with dark hair) was pretty much on his own, trying to help various groups of customers who were agitated. He was brilliant - can't fault him at all, but can't help but think he was set up for failure with that one. Can't rave about him enough though - he was lovely. Thank you!!

A hot day in Liverpool with two children, our room not only didn't have air conditioning but also we couldn't open a window, not even by a few inches to let some fresh air in to the room. Very very uncomfortable stay, a hotel bedroom surely has to have some way of obtaining some air in to the room. Neither adult or child slept any more than two or three hours, an horrendous experience which just ruined what should have been a nice weekend shopping in one of our favourite cities to visit.

Had a really good stay at Premier Inn. Everything was just as expected — simple, clean, and comfortable. No complaints at all. Would definitely stay again.

We visited for two nights for a gig. Check in was diabolical - we arrived past 4pm where check in was “from 3pm” expecting the room to be ready. Obviously this was not the case. There were queues of customers waiting to be checked in but none of the rooms were clean, and all the front of house staff could tell us was to come back later. They couldn’t tell us how much later. The manager had said to us in their defence that check in was “FROM 3pm” but surely it’s the customers discretion as to what time after 3 they need to check in, not the hotels! His attitude was very unhelpful and unwelcoming. The front of house team were clearly overwhelmed and stressed. When we finally had checked in, our keycards worked for our room door but not for the elevators or the entrance door to actually get in to the hotel, so we were stuck outside a few times! The keys needed to be replaced two more times before they finally worked. This was clearly a common problem the staff faced. Our room then hadn’t been set up as a double bed but instead two singles, which of course I don’t mind since they’re rushed and stressed, these things get missed; But on trying to turn the beds into a double the clasps were broken so they had to remain as two single beds which was quite an inconvenience. It’s such a shame as you could tell the front of house staff were as disappointed and irritated by the whole situation as the customers were. They basically needed more staff turning over the rooms, and to fix the keycard check in systems, which was completely out of their control, so I can’t blame the front of house staff for trying their best. Unfortunately it did ruin our experience there and we will not be visiting again

We stayed two night in this hotel recently to attend a Bruce Springsteen concert. On arrival the hotel is underwhelming, you need to enter a drab lobby and take a lift to the second floor to reception. There are automatic check in stations but the girl on reception was on hand a offered help. This particular girl was helpful throughout our stay as we had an issue with the door key and had to have them replaced as we could not access our room. The lifts are very unpredictable, sometimes they stopped on the second floor, sometimes they went further, up to them. The room was clean if basic, the TV remote needed batteries. We had a few drinks in the bar/restaurant on one evening, it was quite but the bar staff were very friendly and helpful, particularly a young man from Manchester. I do need to mention another man who appeared to be a manager, could not have been better to us. Breakfast was the normal, nothing special bit had all you needed. We paid a premium price for two nights because Bruce was in town. If you get this hotel for the "normal" price you can't go wrong, location is excellent and the staff were lovely. Its a basic hotel no doubt but we had a good stay and would go back. That's says a lot.