Liverpool City Centre (Lime Street) hotel

Stayed with friends for a sightseeing weekend, everything you expect from a Premier Inn. Never disappointing

My sister and I stayed last night. We were welcomed and shmoozed by a wonderful host/night receptionist. He was charming, helpful with a delightful manner. We belive his name is Jaz or Chaz - tall slim with blonde curls. He deserves a pay rise :) Anyway, thank you for making it faboulous sister's night.

Excellent services! Spotless room, Zoe and Lily are very helpful during check in and dinner!

This is the first time I have ever walked out of a hotel and booked somewhere else! I arrived exhausted after a long journey & lugging my suitcase on a hot afternoon from my car. There isn’t parking at the hotel, which I knew when I booked and is common in a town centre. The receptionist was pleasant enough and checked me into my premier room. However, after exciting the lift my room was at the end of a very long and dark corridor, as there were no lights on except the emergency lighting. Then when I opened the door I found the room was either still occupied or it hadn’t been made up yet as I could see the duvet draped on the floor and it smelt of aftershave or perfume. I didn’t venture in and lugged my case back to reception where the receptionist apologised and said she would check another room was ready before I went back up. I asked if the new room would be on the same corridor, as I wasn’t feeling comfortable about walking back to my room in the dark after the theatre. I was informed that the maintenance man had left his job and they hadn’t found a replacement yet, but yes the room was on the same corridor. So back up I went to the end of the same corridor, only to open the door to the new room and be met with the smell of stale cigarette smoke! I didn’t even sit down. I went on my phone and booked a room at the Holiday Inn Express, for half the price, which was bright, spotless & the staff were extremely helpful, even offering me a room near the lift as a solo female traveller. I was too tired and late to tell the receptionist at the Premier Inn I was leaving so I have put down my loss to a bad mistake, never to be repeated and to be honest it has put me off Premier Inn altogether.

This was the only time I have ever walked out of a hotel & booked somewhere else. I arrived fairly exhausted after a long journey & lugging a heavy case on a hot afternoon from my parked car. They don’t have car parking on site which I knew but it meant I was keen to relax for a bit in my room before going out. The receptionist was pleasant & checked me in. After exciting the lift my room was at the very end of a long corridor that was barely lit & felt oppressive. I opened my door only to discover that either the room was already occupied or it hadn’t been serviced. I didn’t even step inside as I could see the bedding unmade. Having lugged my case back down to reception the receptionist apologised & said she would organise another room and go to check it was made up. I asked if the room was on the same floor as I wasn’t feeling comfortable about walking the length of the long corridor in the dark on my own after the theatre. I was told that apparently the maintenance man had left his job and they hadn’t found a replacement but my room was on the same floor. Anyway, I made my way back to my new room, also at the furthest end of the same dark corridor, walked in and was immediately met with the smell of stale cigarette smoke. I didn’t even sit down. I went online and booked a room at the Holiday Inn Express, for half the price, which was bright, spotless & the staff friendly. I was too exhausted and late so didn’t bother to inform reception I was leaving. Never again and sadly it has put me off Premier Inn.