Liverpool City Centre (Albert Dock) hotel

Avoid if you expect any form of customer service-atrocious attitude Arrived at hotel (after paying for family to stay in three rooms only a week before) at 1pm and elected to leave our luggage again with a donation to GOSH. Arrived back at 3:15 to check in to our two rooms to be given an adequate one for our children and one that can only be described as a prison cell for us. No external window. No natural light. No air conditioning…weak fan. As I started to have a panic attack in such a claustrophobic environment, we attempted to get an alternative room and we offered to pay any upgrade if necessary. Was treated with such distain that I was taken aback. Apparently the staff are not authorised to deal with valid complaints by offering to move their customers to a reasonable place. They refuse to accept any complaints and said that their manager would say the same! We had just arrived in Liverpool after 3 nights at a premier inn in Chester where any requests were dealt with courteously and swiftly. Courtesy at this accommodation is non existent and in future so will our custom. We were not particularly happy with our room (143) the previous week as we paid for a view (moot point) plus the 24hr security light outside was annoying but at least that had daylight.

Just back from a lovely 2 night stay.We haven’t stayed here for a number of years and although agree it needs updating it didn’t stop us having a good stay.We had room 225 overlooking the dock and it was very clean and cool despite the warm weather but a fan was in the room if you needed that too.Mel on reception was so friendly and helpful.In fact all the staff were all nice and we could not fault the breakfasts and dinner in the restaurant.We will definitely return.

Great time for the family, we only came for a trip to the shops in the local area but the staff we very inviting and we’re willing to help solve any problems we may have. Wifi worked like a charm and the room was also spotless. Only thing was that the TV had blocked our firestick which was a bit of a let down but i would definitely recommend.

Excellent staff helpful and friendly food was good couldn’t fault my stay at the Albert Dock premier inn Situated in the perfect place for all amenities 10 minutes from the city centre

Hotel is a great location and room was good size. Only issue was having no opening window on the room, there was air con but it felt quite suffocating not having any direct fresh air. Also getting ready for a night out and using hair spray etc I was then trapped in a fog 🤣